Online Sales Clerk

Ken Ken Car Auto Accessories; Alor Setar; On-site; MYR 20,000 - 100,000; Full time

Job summary

Ken Ken Car Auto Accessories is seeking an Online Sales Clerk to manage their e-commerce platforms while handling customer inquiries and processing orders. The ideal candidate would have strong customer service skills and experience in managing online sales. This role includes live streaming sales sessions, customer support, and inventory management, making it a dynamic position in a rapidly growing digital environment.

Qualifications

• Experience with e-commerce platforms like Shopee or Lazada is a plus.
• Ability to work independently and meet strict deadlines.

Responsibilities

• Manage online storefronts and handle customer orders.
• Conduct live sales and assist in online promotions.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Familiar with TikTok tools

Tools

Excel

Word

Canva

Job description

Job Title: Online Sales Clerk (with Live Sales)

Main Responsibilities:

1. Manage Online Storefronts: Upload and update products, descriptions, pricing, and promotions on e-commerce platforms (e.g., Shopee, Lazada, TikTok, etc.).
2. Process Orders: Handle incoming online orders, verify stock, prepare invoices, and coordinate packing and delivery.
3. Customer Service: Reply to customer inquiries via chat, email, WhatsApp, and social media.
4. Conduct Live Sales: Host or assist in live streaming sessions on platforms like Facebook Live, TikTok Shop Live, Shopee Live to promote products, answer questions, and boost real-time sales.
5. Promotions and Campaigns: Assist in planning and executing online promotions, vouchers, and sales campaigns to attract customers.
6. Inventory Management: Update stock counts, ensure online listings match available stock, and assist in restocking activities.
7. Content Creation: Support creating basic content (photos, videos, captions) for online stores and social media pages.
8. Sales Reporting: Record daily sales, live sales performance, customer feedback, and report to management.
9. Problem-Solving: Handle customer complaints, process returns/exchanges, and resolve basic delivery issues.
10. Market Monitoring: Monitor competitor pricing, promotions, and trends, especially in live selling.

Skills Needed:

• Familiar with TikTok, Shopee Live tools
• Customer service and communication skills
• Basic computer skills (Excel, Word, email)
• Organized and detail-oriented
• Able to work independently and meet deadlines

Optional Bonus Skills:

• Basic video editing and live streaming setup knowledge
• Basic graphic design (Canva)
• Knowledge of social media algorithms and engagement strategies

Application Questions:

• Experience with Microsoft Office products?
• Right to work in Malaysia?
• Graphic design experience?
• Expected monthly salary?
• Qualifications?
• Years of experience as a Sales Clerk?
• Customer service experience?
• Invoicing experience?

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