Online Sales Assistant

KK ONG INTERNATIONAL SDN BHD; Kuala Lumpur; Hybrid; MYR 24,000 - 36,000; Full time

Job summary

Join a dynamic new media education company that excels in training and strategies for platforms like TikTok and Xiaohongshu. As a customer service representative, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. With a young and united team, you will benefit from training opportunities and a supportive work environment that fosters growth. Enjoy the flexibility of working from home two days a week while contributing to a company that has helped over 5000 students worldwide. If you're eager to learn and grow in a promising industry, this is the perfect opportunity for you.

Benefits

Two days of WFH each week

Training provided

Free courses for learning

EPF, SOSCO, EIS

12 days annual leave

Medical claims

Qualifications

• At least 1 year of customer service or sales experience required.
• SPM graduate or above is mandatory.

Responsibilities

• Handle customer inquiries via phone, WhatsApp, and email.
• Provide timely solutions to customer-related issues.

Skills

Customer Service

Mandarin Language

Basic Computer Skills

Telephone Etiquette

Education

SPM Graduate

Tools

Microsoft Excel

Microsoft Word

Zoom

Job description

Job Responsibility

• Effectively handle customer inquiries over the phone.
• Assist and follow up on existing customers and potential clients, with leads provided by the company.
• Provide quick and timely solutions to all customer-related issues.
• Ensure customer satisfaction by delivering high-quality customer service.
• Manage inbound calls/queries from WhatsApp and email efficiently.
• Handle complaints, offer appropriate resolutions and alternatives, and follow up within specified timelines to ensure resolution.
• Record customer interactions, manage customer accounts, and archive documents. Capable of creating high-quality documents, SOPs (Standard Operating Procedures), and customer journey manuals.

Job Requirements

We are expanding our team as we make rapid progress with our personal IP on Xiaohongshu (Little Red Book) and TikTok. We have mastered successful strategies on these platforms and can help you replicate them.

Company Introduction: We are a new media education company with over 5 years of experience, having helped over 5000 students worldwide. Currently, we are the largest course production company in the knowledge payment field, with TikTok and Xiaohongshu as our main platforms. Our profits are strong, and self-media is a promising industry.

TikTok and Xiaohongshu Username: Chalette 女ç

Requirements

• Language: Mandarin
• Education: SPM graduate or above
• At least 1 year of customer service or sales experience
• Bonus: Experience in marketing, e-commerce, direct selling, or sales-related fields
• Ability to work independently or with minimal supervision
• Experience in customer service or related fields (e.g., telemarketing, billing processing, customer contact) is advantageous but not mandatory
• Good telephone etiquette and a pleasant voice
• Ability to address and resolve customer issues or concerns
• Follow up with inactive or unresponsive accounts to ensure successful product implementation
• Basic computer skills (Microsoft Excel, Word, Zoom, etc.)
• Stay updated on course and product features and releases
• Responsible, detail-oriented, and able to handle pressure
• Eager to learn and grow, with a positive attitude and good character

Job Benefits

• Two days of WFH each week
• We are top Xiaohongshu creators in Malaysia; TikTok and Xiaohongshu account name: Chalette 女ç
• Training provided
• Opportunities to learn about internet marketing, Xiaohongshu, and TikTok operations, knowledge, and strategies
• Free courses for learning
• Young team, united colleagues, no office politics, and ongoing growth and expansion of the company
• EPF, SOSCO, EIS, 12 days annual leave, medical claims