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A reputable technology company in Kuala Lumpur seeks an Online Sales Assistant. The role involves managing online operations, handling customer interactions, and supporting sales through effective data management and reporting. Candidates must possess a diploma and relevant experience with a strong preference for those with cloud industry knowledge. This position provides an excellent opportunity for career development in the growing tech sector.
Job Responsibilities:
Responsible for online operation of the company's various SNS accounts or use LinkedIn and join in various groups to promote and collect customer lists.
Collect information on various exhibitions in the market, and go to the exhibition to collect customer lists depending on the situation and business.
Organize customer lists in various industries and provide them to Sales Executive for follow- up and Sales Executive must feedback customer situations.
Responsible for docking with the sales team, handling/ response to customer’s demand, contract execution follow-up and after-sales problem coordination.
Use CRM system (such as Salesforce/HubSpot) or google sheet to maintain customer files and generate customer service efficiency reports regularly.
Process the issuance of customer bills and payment’s reminders and top up of payment every month.
Assist in the preparation of monthly business reports (sales/customer activity), and use Excel to complete basic data analysis (pivot table, VLOOKUP, etc.).
Organize and optimize internal sales process documents to assist the team in achieving standardized operations.
Support the marketing department to complete customer research and participate in cloud product service process optimization meetings.
Support the finance department to complete customer usage and monthly bills.
Qualifications:
Mandatory
Diploma or above, 1-2 years in B2B operations or administrative support; preference for cloud industry experience.
Intermediate Excel skills (formulas, pivot tables), basic PowerPoint proficiency.
2. Preferred
Fluent in English and Mandarin (for basic email communication), logical thinker with attention to detail.
Basic understanding of cloud computing industry, committed to long-term career development.
Salary match Number of applicants Skills match
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