Online Sales Assistant

COCLOUD TECH SDN BHD; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A reputable technology company in Kuala Lumpur seeks an Online Sales Assistant. The role involves managing online operations, handling customer interactions, and supporting sales through effective data management and reporting. Candidates must possess a diploma and relevant experience with a strong preference for those with cloud industry knowledge. This position provides an excellent opportunity for career development in the growing tech sector.

Qualifications

• 1-2 years in B2B operations or administrative support.
• Preference for cloud industry experience.
• Fluent in English and Mandarin.

Responsibilities

• Responsible for online operation of SNS accounts and customer list collection.
• Maintain customer files and generate efficiency reports using CRM systems.
• Support finance and marketing departments with customer research and billing.

Skills

Excel

CRM management

Customer service

Data analysis

Education

Diploma or above

Tools

Salesforce

HubSpot

Excel

Job description

Job Responsibilities:

Responsible for online operation of the company's various SNS accounts or use LinkedIn and join in various groups to promote and collect customer lists.

Collect information on various exhibitions in the market, and go to the exhibition to collect customer lists depending on the situation and business.

Organize customer lists in various industries and provide them to Sales Executive for follow- up and Sales Executive must feedback customer situations.

Responsible for docking with the sales team, handling/ response to customer’s demand, contract execution follow-up and after-sales problem coordination.

Use CRM system (such as Salesforce/HubSpot) or google sheet to maintain customer files and generate customer service efficiency reports regularly.

Process the issuance of customer bills and payment’s reminders and top up of payment every month.

Assist in the preparation of monthly business reports (sales/customer activity), and use Excel to complete basic data analysis (pivot table, VLOOKUP, etc.).

Organize and optimize internal sales process documents to assist the team in achieving standardized operations.

Support the marketing department to complete customer research and participate in cloud product service process optimization meetings.

Support the finance department to complete customer usage and monthly bills.

Qualifications:

Mandatory

Diploma or above, 1-2 years in B2B operations or administrative support; preference for cloud industry experience.

Intermediate Excel skills (formulas, pivot tables), basic PowerPoint proficiency.

2. Preferred

Fluent in English and Mandarin (for basic email communication), logical thinker with attention to detail.

Basic understanding of cloud computing industry, committed to long-term career development.

Unlock job insights

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Your application will include the following questions:

How many years' experience do you have as an Online Sales Assistant? Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? Which of the following languages are you fluent in? How many years' experience do you have in the IT industry?

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