Online Customer Service Admin

PTT Outdoor; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join PTT Outdoor as an Online Customer Service Admin, where you'll deliver excellent customer service and manage product listings. This role requires strong communication skills and the ability to thrive in a fast-paced environment. Be part of a team that inspires adventure and provides top-notch service to customers.

Qualifications

• Experience in customer service administration is preferred.
• Strong communication and coordination skills are essential.
• A curious mind and drive to improve oneself.

Responsibilities

• Manage and respond to customer enquiries through various channels.
• Update and maintain product listings across marketplace channels.
• Coordinate with internal teams for accurate customer responses.

Skills

Customer Service

Communication

Problem Solving

Job description

Are you driven, results-oriented, and a team player?

With 100,000 customers all over Malaysia, PTT Outdoor's mission is to inspire adventure in every single person! We’re building a dream team where all your colleagues are extraordinary at what they do and are highly effective collaborators. It’s on such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading! (Or else, click away!)

What You'll Do

We’re looking for an extraordinary Online Customer Service Admin to deliver the best customer service experience possible. In addition to customer service, you’ll also be responsible for updating our product listings across all marketplace channels.

Your Responsibilities

• Manage and respond to customer enquiries through WhatsApp, Email, Social Media, and Marketplace Chats.
• Upload and manage customer orders to ensure smooth processing.
• Handle return and refund inquiries, check eligibility for returns, and coordinate with the team for exchanges and refunds.
• Coordinate with internal teams (product, warehouse, content) to provide correct and helpful responses (e.g., videos, how-to guides).
• Perform follow-ups for customer enquiries requiring delayed responses, ongoing issue resolutions, pending return/refund cases, and unpaid or pending payments.
• Actively participate in the community WhatsApp group to coordinate cases, updates, and urgent matters.
• Escalate unresolved or sensitive issues to the appropriate team member/manager.
• Keep accurate records of customer communications and updates for reference and reporting.
• Update and maintain product listings across all our marketplace channels (e.g., Shopee, Lazada), ensuring information is accurate, complete, and up-to-date.

Who You Are

You don’t need to know everything about our industry (even we don’t!). But the work is challenging, fast-paced, and always on the bleeding edge.

You have a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

You thrive in an environment where resources are constrained, and product/market fit is just being established.

If you feel that “Hey, I am the one” after reading all the above, please submit your application!

Unlock job insights

Salary, match, number of applicants, skills match

Your application will include the following questions:

• How many years' experience do you have as a customer service administrator? Do you have customer service experience?

Our company curates the best outdoor gears available in the market, ensuring they are well tested before offering them to our customers.

Building a company that genuinely cares for its consumers' experience and the outdoors is our goal, and we are committed to achieving it.

What can I earn as a Customer Service Administrator?