ONBOARDING & TOOLING SPECIALIST

Logicalis Group (DE); Cyberjaya; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

A leading company in digital solutions is seeking an onboarding engineer to enhance customer onboarding processes. The role involves managing tools, onboarding clients, and identifying automation opportunities while working closely with various stakeholders. Candidates should have a passion for technology and strong communication skills.

Benefits

Supportive team environment

Career flexibility

Variety and purpose

Flexible work arrangements

Qualifications

• At least three years of experience in Azure, networking, or digital workspace technologies.
• At least three years of experience with ServiceNow and LogicMonitor.
• Confidence in communicating and presenting to clients and customers.

Responsibilities

• Manage and maintain Logicalis tools, including LogicMonitor, BeyondTrust, and ServiceNow.
• Participate in projects to set up tooling for new clients and improve onboarding processes.
• Manage incidents, requests, and changes in ServiceNow.

Skills

Communication

Self-motivation

Proactivity

Interest in Monitoring

Interest in ITSM

Interest in Security

Interest in Automation

Job description

About the role:
We are seeking an onboarding engineer who is an experienced, technically skilled professional capable of providing technical expertise across Logicalis's tooling, onboarding new clients, managing their ticket queues and hygiene, and participating in small projects related to onboarding new customers.

The engineer will enhance the efficiency of the customer onboarding process, learn and adapt to new tools and processes, identify automation opportunities, and confidently represent Logicalis to internal customers and clients.

The person:

You will bring experience and a passion for technology, along with strong communication skills for engaging with internal and external stakeholders.

You enjoy learning about new technologies that Logicalis utilizes.

You are self-motivated, proactive in driving outcomes, and eager to take on additional tasks.

You have an interest in Monitoring, ITSM, Security, and Automation.

You will thrive by working closely with engineers across the business and managing multiple projects simultaneously, building strong stakeholder relationships.

Accountabilities:

You will manage and maintain Logicalis tools, primarily LogicMonitor, BeyondTrust, and ServiceNow, including supporting vendors, onboarding clients and users, and improving tooling processes. You will also identify automation opportunities to increase productivity.

Support:

Manage incidents, requests, and changes in ServiceNow, maintain ticket hygiene, and document solutions and knowledge in the Logicalis knowledge base.

Onboarding:

Participate in projects to set up tooling for new clients, improve onboarding processes, and automate onboarding tasks. Attend client meetings to explain processes and tools.

Your experience:

Required:

• At least three years of experience in Azure, networking, or digital workspace technologies.
• At least three years of experience with ServiceNow and LogicMonitor.
• Ability to self-motivate and prioritize tasks.
• Confidence in communicating and presenting to clients and customers.
• A passion for learning and sharing knowledge.
• An understanding of broader business objectives.

#LI-MK1

As a member of ‘Logicalis Asia Pacific MSC’, you will enjoy benefits such as:

• Supportive team environment: Known for sharing knowledge, flexibility, diversity, and mutual help.
• Career flexibility: Opportunities to move across roles and learn new skills with company support.
• Variety and purpose: Opportunities to implement ideas and influence change.
• Flexible work arrangements: Hybrid models for remote and in-office work.

Do I need to meet all requirements?

No. Research shows many apply with less than full requirements. We value character traits like confidence, capability, and curiosity, which are essential for success.

About us:

Logicalis helps organizations succeed in a digital-first world through expertise in cloud, connectivity, collaboration, and security. With over 7,000 employees in 27 countries, we serve more than 10,000 clients globally, delivering managed services that provide insights and operational excellence.

We support applicants with disabilities or neurodiversity by providing necessary accommodations. Please disclose any needs during the application process.

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