Onboarding Specialist (Mandarin Speaker) – Multi-Currency Platform

Agensi Pekerjaan JobScoper Sdn Bhd; Penang; On-site; MYR 30,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service professional to join their dynamic team. This role involves ensuring compliance with KYC standards and overseeing the onboarding process for clients. You will be part of a global work environment that values inclusivity and offers comprehensive training. With a focus on customer advocacy, you'll identify gaps and initiate projects to enhance the onboarding experience. If you're passionate about customer success and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Comprehensive Training

Statutory Benefits (EPF & SOCSO)

Convenient Location near LRT Station

Global Work Environment

Leave Benefits (Annual and Medical)

Qualifications

• Minimum 2 years in Customer Service, Client Onboarding, or Customer Success roles.
• KYC experience is mandatory for compliance.

Responsibilities

• Ensure client records comply with AML and KYC standards.
• Oversee the onboarding process from sign-up to first transaction.
• Act as the voice of the customer to improve onboarding.

Skills

Customer Service

Client Onboarding

Customer Success

KYC (Know Your Customer)

Fluency in Mandarin

Onboarding Process Knowledge

Multi-Currency Experience

Education

Bachelor’s Degree in a relevant discipline

Job description

Fewer than 10 applicants. Your chances are good!

Posted 25 days ago • Closing 22 May 2025

Requirements:

1. Experience: Minimum 2 years in Customer Service, Client Onboarding, or Customer Success roles. KYC (Know Your Customer) experience is mandatory.
2. Education: Bachelor’s Degree in a relevant discipline.
3. Language Skills: Strong proficiency in English (spoken and written).
4. Working Hours: Must be open to rotational shifts, including weekends. Shift options include:

• 7:00 AM – 4:00 PM

• 9:00 AM – 6:00 PM

• 3:00 PM – 12:00 AM

Responsibilities:

• Regulatory Compliance: Ensure client records comply with AML and KYC standards in a timely and accurate manner.
• KYC Review & Verification: Review and verify KYC data for accuracy, completeness, and compliance.
• Enhanced Due Diligence: Conduct EDD on high-risk clients as required.
• Customer Onboarding: Oversee the onboarding process from sign-up to first transaction, ensuring a smooth experience.
• Customer Advocacy & Collaboration: Act as the voice of the customer, identifying gaps and initiating projects to improve onboarding.

Benefits & Additional Information:

• Comprehensive Training: Full training program provided.
• Statutory Benefits: EPF & SOCSO contributions for financial security.
• Convenient Location: Near LRT Station for easy commute.
• Global Work Environment: Join an international, youthful, and inclusive workplace.
• Leave Benefits: Annual and medical leave for work-life balance.

Additional skills: Fluency in Mandarin, Onboarding Process Knowledge, Multi-Currency Experience.

Never share bank or credit card details when applying. Report suspicious activity.