Onboarding Specialist

Synergy Alliance; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an IT Onboarding Specialist to enhance customer engagement through technical support and pre-sales activities. This role is pivotal in aligning technical solutions with customer needs, ensuring successful project deployment, and fostering strong relationships with clients. The ideal candidate will thrive in a dynamic environment, showcasing their expertise in software and Cyber Security while driving customer satisfaction. If you are passionate about technology and eager to contribute to a growing team, this opportunity is perfect for you.

Benefits

Team Building

Annual Dinner

Medical Benefit

Qualifications

• 3+ years in pre-sales or technical support in software/Cyber Security.
• Must have strong problem-solving skills and a customer satisfaction mindset.

Responsibilities

• Lead customer value identification and technical demonstrations.
• Support sales & marketing with technical expertise and project deployment.

Skills

Technical Support

Pre-sales Experience

Problem-solving Skills

Interpersonal Skills

Education

Diploma in Computer Science

Diploma in Information Technology

Diploma in Electrical/Electronic Engineering

Job description

IT ONBOARDING SPECIALIST

Job Highlights

• Team building
• Annual dinner
• Medical Benefit

Job Description

An Onboarding Specialist is to undertake technical support activities that align with company business needs. The successful candidate involves presale activities to support the sales & marketing team in terms of technical to secure sales cycles. The successful candidate also involves all technical related activities in project deployment & maintenance stages in support of organizational strategy and objectives.

Responsibilities:

1. Lead customer business value identification and discovery to understand how our solutions and their unique differentiation can be used within the customer's existing architecture, business environment, and customer requirements.
2. Support and cooperate with the sales & marketing team from a technical perspective.
3. Lead technical demonstration: Execute demos for customers, internal sales, and marketing team members. Create and document specific alignment between a technology demonstration and a solution vision. Set a high-quality bar for demo curation, execution, and delivery while engaging with a variety of customer roles, both sales and technical.
4. Lead technical workshops, seminars, and engagements with customers who are interested in an in-depth understanding of our solutions from an engineering & technical perspective.
5. Prepare the technical responses to RFPs and other documents as required.
6. Play a critical role in performing project deployment & maintenance by providing technical expertise to deliver projects successfully and meet customer satisfaction.

Requirements:

1. Diploma in computer science, information technology, electrical/electronic engineering, or any other related field.
2. At least 3 years of working experience as a pre-sales or technical support for software/application/Cyber Security industry.
3. Must be a subject matter expert with extensive software/application/Cyber Security technical support experience.
4. Candidates should have a passion for information technology, be self-driven, and enjoy a start-up environment with strong problem-solving skills.
5. Ability to work energetically and independently, self-motivated with a desire to succeed, and able to keep to agreed timelines.
6. Having a customer satisfaction mindset & strong interpersonal skills to interface with customers.