Onboarding Operations Specialist - APAC

Logoslabs; Malaysia; Hybrid; MYR 105,000 - 125,000; Full time

Job summary

Remote seeks a Specialist in our Onboarding Operations team within EOR Operations, to enhance the onboarding journey for clients' new employees worldwide. You’ll thrive in a collaborative, async environment where your insights drive real change and scalable processes.

You’ll report to the Manager, Onboarding Operations, collaborating with Mobility, Benefits, Lifecycle, and Payroll teams to ensure compliant, efficient onboarding across a global customer base.

Qualifications

• Extensive operations experience in people operations or HR.
• Experience with employment contracts and legal documents.
• Comfortable working in fast-paced, async environments.
• Strong teamwork and ownership mindset.
• Excellent written and spoken English with attention to detail.

Responsibilities

• Lead the onboarding journey for new employees with compliance focus.
• Own the end-to-end onboarding lifecycle and resolve queries.
• Collaborate with Mobility, Benefits, Lifecycle, and Payroll teams.
• Continuously improve onboarding processes and automation opportunities.
• Manage and secure employee data with confidentiality.
• Support compliance initiatives and data integrity projects.
• Drive automation to scale onboarding efficiency.

Skills

Operations experience

Contract knowledge

Adaptability

Teamwork

Communication skills

Tech-savvy

Independent work

Independent & collaborative

Content management

Automation & AI

Tools

Notion

Slack

Zendesk

Google Workspace

Job description

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

What this role can offer you

Step into a pivotal role at Remote, where you’ll be contributing to shaping the future of global employment.

As a Specialist in our Onboarding Operations team within EOR Operations, you’ll have the unique opportunity to make a meaningful impact by enhancing the onboarding journey for our clients new employees across the globe. You’ll thrive in a collaborative, agile environment where your insights and dedication to excellence will drive real change.

You will be reporting to the Manager, Onboarding Operations.

What you bring

• Extensive Operations Experience: You have a strong background in operational roles, with a solid understanding of people operations (experience in employment and legal contracting is key).


• Contract Knowledge: Proficiency in handling employment contracts and similar legally binding documents, particularly within the HR or people management space.


• Adaptability: You excel in fast-paced, cross-functional settings, ideally within startups or high-growth companies, and are energised by evolving challenges.


• Team-Oriented Mindset: A true collaborator who values team success and demonstrates a strong sense of ownership. You work well independently and seek support proactively when needed.


• Exceptional Communication Skills: High proficiency in written and spoken English at business level, with a keen eye for detail and clarity in documentation and communication, ensuring information is conveyed accurately and professionally across diverse audiences. Additional languages considered a plus.


• Tech-Savvy and Adaptable: Skilled in using various collaboration tools for effective asynchronous work, with the agility to learn and adjust to new and evolving systems.


• Independent and Collaborative: Able to work autonomously and seamlessly within an international, fast-paced, remote team, balancing multiple priorities. Open to flexible hours to support global needs as required.


• Familiarity with Key Tools: Exposure to communication, documentation, and project management platforms like Notion, Slack, Zendesk, and Google Workspace (G-Suite) or similar.


• Knowledge and Content Management: Skilled in organising, maintaining, and updating knowledge and content resources to ensure accessibility and accuracy, supporting both team efficiency and seamless information flow.


• Demonstrates strong automation and AI capabilities and AI fluency.

Key Responsibilities

• Lead the Onboarding Journey: Manage the onboarding process for new employees with a focus on compliance and seamless documentation, including verification and preparation of employment packages.


• End-to-End Ownership: Take charge of the entire employee onboarding lifecycle, meeting all operational requirements to ensure a smooth and successful experience, while adeptly addressing employee queries throughout the process.


• Cross-Functional Collaboration: Work closely with Mobility, Benefits, Lifecycle, and Payroll teams to deliver a smooth experience for both clients and their employees.


• Continuous Improvement: Constantly seek and implement enhancements to the onboarding experience, anticipating and addressing evolving needs.


• Data Expertise: Manage and maintain employee data, ensuring information accuracy, security, and compliance with confidentiality standards.


• Support Compliance Initiatives: Contribute to reporting, audits, and data integrity projects to uphold our commitment to operational excellence.


• Drive Automation: Identify and champion automation opportunities to streamline onboarding processes, boosting efficiency and scalability.

Practicals

• You’ll report to: Manager, Onboarding Operations


• Team: EOR Operations : Onboarding


• Location: Vietnam, Thailand, Philippines, Malaysia

Application process

1. Interview with recruiter


2. Interview with team members


3. Interview with joint Managers, Onboarding


4. Interview with Senior Manager, Onboarding Operations


5. Bar Raiser Interview

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

The annual salary range for this full-time position is $26,070 - $31,000 USD

Benefits

• work from anywhere


• flexible paid time off


• flexible working hours (we are async)


• 16 weeks paid parental leave


• budget towards co-working spaces, learning and wellness (including gym memberships)


• mental health support services


• stock options


• home office budget & IT equipment

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.

Please note we accept applications on an ongoing basis.