Onboarding Coordinator (MY)

StoreHub; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A fast-growing SaaS company in Kuala Lumpur is seeking an Onboarding Coordinator to support merchants during setup. Responsibilities include organizing product data and configuring setups, with a focus on accuracy and efficiency. Ideal candidates exhibit strong attention to detail, problem-solving skills, and the ability to work collaboratively in a hybrid environment.

Benefits

Apple Macbooks for everyone

Free season parking

Fully stocked fridge and pantry

Medical and dental outpatient visits

Opportunities for career growth

Qualifications

• Strong attention to detail and accuracy in data entry.
• Ability to learn and navigate new systems quickly.
• Experience in data entry, operations, or administrative support.

Responsibilities

• Input and organize merchants’ product data.
• Configure complex product setups including inventory and modifiers.
• Troubleshoot setup issues and collaborate with Onboarding Specialists.

Skills

Strong attention to detail

Proficiency with spreadsheets

Logical thinking

Problem-solving

Clear communication skills

Team collaboration

Education

Experience in data entry or inventory management

Exposure to POS or eCommerce platforms

Job description

Overview

Are you driven, results-oriented and a team player? StoreHub is on a mission to enable merchants to build successful businesses across 17,000+ retailers and restaurants in over 15 countries. We are looking for a detail-oriented Onboarding Coordinator to support merchants in setting up their product catalogs during the onboarding process. You will ensure product data is entered accurately and, in more complex cases, configure composite inventory and product modifiers to meet merchant needs. This role helps merchants go live quickly and maximize value from StoreHub from day one.

What You\'ll Be Doing

• Input and organize merchants’ product data into StoreHub’s back-office system.
• Configure complex product setups, including composite inventory and product modifiers (add-ons, options, variations).
• Troubleshoot setup issues and escalate when necessary.
• Collaborate with Onboarding Specialists to ensure setups meet merchant requirements.
• Ensure onboarding tasks are completed within SLA/go-live deadlines.
• Maintain accurate documentation of onboarding setups.

What You Should Have

• Hard Skills
• Strong attention to detail and accuracy in data entry.
• Proficiency with spreadsheets (Excel/Google Sheets).
• Ability to learn and navigate new systems quickly.
• Logical thinking and problem-solving for product configurations.

Soft Skills

• Organized, efficient, and able to manage multiple tasks.
• Clear and effective communication skills.
• Team player with a collaborative mindset.
• Resilient and adaptable when handling repetitive tasks.

Preferred Background

• Experience in data entry, operations, catalog/inventory management, or administrative support.
• Exposure to POS systems, ecommerce platforms, or SaaS environments.
• Fresh graduates with strong analytical and organizational skills are encouraged to apply.

Why Join Us

• Be part of a fast-growing SaaS company impacting SMEs across Southeast Asia.
• Opportunity to grow into Onboarding Specialist, Customer Success, or Operations roles.
• Hybrid work environment with flexibility.
• Supportive team culture with a focus on growth and innovation.

What Success Looks Like

• Accurate and complete product setups with minimal rework.
• Onboarding projects delivered on time and within SLA.
• Positive feedback from merchants and Onboarding Specialists.
• Smooth merchant go-live experiences.

What Makes Working at StoreHub Awesome

• Our people - StoreHubbers are smart and collaborative; expect peer-learning.
• Culture of candour; directness and fast movement.
• Cutting-edge tools and automation to focus on meaningful work.
• Impact-focused culture: results over hours worked.

Change and Values

CHANGE. Our core values guide the team: Communicate for Clarity, Humble and Hungry, Authentic but not an asshole, Nimble and Quick, Growth Mindset, Efficiency and Excellence.

Perks

• Apple Macbooks for everyone
• Free season parking
• Fully stocked fridge and pantry
• Medical and dental outpatient visits + medical insurance
• Opportunities for career growth and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.