On site IT Support Specialist

Fagron; Iskandar Puteri; On-site; MYR 49,000 - 61,000; Full time

Job summary

Fagron in Johor, Malaysia is seeking an On-Site IT Support Specialist to provide reliable day-to-day IT support, maintain the local technology environment and collaborate with global IT teams. You will be the main contact for local IT matters, handling end-user support, device management, and basic infrastructure tasks.

Ideal candidates have 2–5 years of relevant experience, fluent English, and an IT-related educational background.

Qualifications

• Fluent English is required/advantageous.
• 2–5 years of relevant professional IT experience.

Responsibilities

• Provide responsive, hands-on IT support for hardware, software, and connectivity issues.
• Log, track, and manage support requests via ITSM platform with timely updates.
• Coordinate with external IT suppliers and ensure services meet standards.

Skills

Fluent English

Education

IT-related education

Job description

Who We Are

Amber Pharmacy was born of the desire to provide unique solutions for maintaining vitality in a modern world. While specializing in the provision of medicines that are not otherwise readily available, we work with synergistic healthcare practices and organizations to couple confidence and convenience for all our patients. We are now

Who We Are

Amber Pharmacy was born of the desire to provide unique solutions for maintaining vitality in a modern world. While specializing in the provision of medicines that are not otherwise readily available, we work with synergistic healthcare practices and organizations to couple confidence and convenience for all our patients. We are now being integrated into Fagron group. Since 1990, Fagron have grown into a global leader in personalized medicine. Today, our +5,000 energetic employees are based in +80 locations in Europe, North America, South America, Africa and Asia-Pacific and are working together to support over 200,000 customers worldwide. From compounding and natural products to software, equipment, and genomics — we deliver smart, ready-to-use solutions that make healthcare better. We’re passionate, science-driven, and always looking for new ways to improve lives.

About The Job

We are looking for an On-Site IT Support Specialist to provide reliable day-to-day IT support, maintain the local technology environment, and contribute to infrastructure and application projects in collaboration with our global IT teams. In this role, you will be the main point of contact for local IT matters, combining end-user support with device management, infrastructure monitoring, supplier coordination, and continuous improvement initiatives.

Your Responsibilities

• Provide responsive, hands-on IT support for hardware, software, and connectivity issues, minimizing disruption to daily operations.
• Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
• Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
• Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution.
• Serve as the main local point of contact for external IT suppliers, coordinating their activities and following up to ensure services are delivered according to Fagron’s standards and agreed timelines.

Device & Workplace Management

• Procure, configure, and deploy laptops, desktops, peripherals, and other end-user devices in accordance with Fagron’s global IT standards and security policies.
• Manage the full lifecycle of local IT equipment, including device preparation, asset registration, onboarding, maintenance, offboarding, and secure decommissioning.
• Apply software updates, security patches, and configuration changes to locally managed systems, ensuring compliance with global IT policies.
• Maintain a well-organized and reliable workplace IT environment, including cabling, telephony, meeting-room technology, and workstation setups.

Local Infrastructure & Data Centre Operations

• Support the installation, upgrade, and expansion of local infrastructure, data-centre equipment, and server-room capacity in line with established change-management procedures.
• Proactively monitor local IT infrastructure, identifying and addressing potential issues before they affect business operations.
• Manage and verify local backup processes to support business continuity and protect critical data.
• Maintain accurate and up-to-date technical documentation, supporting knowledge-sharing and operational continuity across the IT team.

Projects & Continuous Improvement

• Contribute to infrastructure improvements and application rollout projects, coordinating local implementation with regional and global IT teams.
• Investigate the root causes of recurring incidents and implement sustainable solutions to improve system reliability and user experience.
• Identify opportunities to improve IT processes, tools, and service delivery.
• Stay informed about emerging technologies and best practices related to end-user computing, workplace technology, and local IT operations.

Set yourself apart

• Advanced to fluent English.
• Between two and five years of relevant professional experience.
• An educational background in IT or a related field would be considered an advantage.

What's on offer?

At Fagron, you’ll find plenty of chances to grow — both personally and professionally. We work in an open, dynamic environment where your ideas and talents can shine.

We’re proud to be an equal opportunity employer. Diversity makes us stronger, and we’re committed to creating an inclusive workplace where everyone feels welcome.

Salary Range: RM 4,400 – RM 5,500 per month

Ready for the challenge?

Take the next step and join us in shaping the future of personalized medicine.

Please note: we do not accept agency referrals for this position.