On-Site IT Support Engineer - Puchong Malaysia

Fortis Hayes; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT services provider in Puchong is seeking an On-Site IT Support Engineer (Level 1/2) to assist with troubleshooting for Windows and macOS devices and provide exceptional end-user support. This role requires 3-5 years of IT experience, strong customer service skills, and the ability to work in a dynamic environment. Join us to support a global healthcare innovator and further your career in IT.

Benefits

Growth opportunities in a dynamic environment

Structured workflow for support

Qualifications

• 3-5 years IT experience required.
• Ownership of a car and availability for flexible scheduling.
• Ability to lift 50 lbs for equipment movement.

Responsibilities

• Troubleshoot Windows/macOS/mobile devices and provide end-user support.
• Image/deploy devices and manage hardware lifecycle.
• Lead inventory management and spare parts tracking.

Skills

Windows/macOS deployment expertise

B2 English

Malay

Exceptional customer service

Networking basics (TCP/IP, Ethernet)

Team collaboration skills

Adaptability in fast-paced environments

Education

A+/MCP certifications (preferred)

Job description

Overview

Job Title: On-Site IT Support Engineer (Level 1/2) - Puchong, Malaysia

Client: Confidential - will disclose upon selection

Location: Puchong, Malaysia (On-Site)

Duration: On-going | Start: ASAP

Rate: On application

Responsibilities

• End-User Support: Troubleshoot Windows/macOS/mobile devices, IMAC tasks, AV systems & executive (VIP) support.
• Device Lifecycle: Image/deploy devices (Win 10/MacOS), manage hardware refresh, disposal & warranty repairs.
• Asset Operations: Lead inventory management, spare parts tracking, depot services & weekly reporting.
• Cross-Functional Collaboration: Onboard new hires, coordinate vendors & ensure SLA compliance.

Qualifications

• Technical:
• 3-5 years IT experience
• Windows/macOS deployment expertise
• Networking basics (TCP/IP, Ethernet)
• A+/MCP certifications (preferred)
• Soft Skills:
• B2 English, Malay
• Exceptional customer service
• Team collaboration skills
• Adaptability in fast-paced environments
• Logistics:
• Own car/transport
• Malaysian resident
• 50 lbs lifting ability (to be able to move equipment)
• Flexible schedule readiness

Why Join

• Impact: Support a global healthcare innovators IT ecosystem.
• Growth: Long-term role (1 year or longer potential) in a dynamic environment.
• Support: Structured workflow.

Apply

Ready to drive IT excellence in Puchong? Apply now with your CV including your location:

• Your CV
• Confirmation of availability in Puchong
• Rate acceptance: (confirmed after application)

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