Omnichannel Manager

Ambition; Selangor; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player seeks an Omnichannel Manager to lead their multi-channel strategy. This role involves creating a customer journey roadmap, developing omnichannel strategies, and driving synergy across sales and marketing teams. The ideal candidate will possess strong communication skills and a solid understanding of both online and offline channels. This exciting opportunity offers a chance to influence customer experiences and drive business growth in the FMCG sector. If you are passionate about enhancing customer journeys and thrive in a dynamic environment, this role is perfect for you.

Qualifications

• 3-5 years of experience in ecommerce or omnichannel management.
• Strong knowledge of both online and offline channels.

Responsibilities

• Create customer journey roadmap for seamless brand experience.
• Develop strategies to address customer pain points and growth opportunities.

Skills

Ecommerce Management

Omnichannel Strategy

Stakeholder Management

Communication Skills

Business Acumen

Education

Degree in Business Administration

Degree in Marketing

Job description

Our client is a global market leader within the FMCG industry, seeking for an Omnichannel Manager to join their team in leading their multi-channel strategy.

Responsibilities:

• Create the customer journey roadmap to ensure a smooth brand journey from offline to offline channels.
• Develop the omnichannel strategies to tackle customer pain points, seize new growth opportunities, and create personalized experiences.
• Drive synergy across the sales and marketing teams along with retail partners to align business goals for both online and offline channels.
• Analyze and track channels performance to ensure strong conversion as well as identify areas for improvement.

Qualifications:

• Holds a Degree in Business Administration, Marketing, or similar.
• Has at least 3 - 5 years of ecommerce / omnichannel / channel management experience. Experience within FMCG / Retail will be an added advantage.
• Experienced in working with both online and offline channels.
• Possess strong communication skills, stakeholder management, and business acumen.

To Apply: Please click "APPLY NOW" or email Sabrina Ng at [e-mail]. Data provided is for recruitment purposes only.

Due to the high volume of applications received, only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)The ideal candidate for this position will succeed in this role if they have both knowledge and technical depth about the company and the industry. This is essential as they will be a central person in the decision making process, working with multiple individuals across different teams when necessary. As a result, they will also be overseeing specific personnel.