Assistant Omnichannel & Insights Manager

Reckitt Benckiser LLC; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player seeks a detail-oriented Assistant Omnichannel & Insights Manager to bridge data analytics and supply coordination. This role involves delivering actionable insights through data, managing reporting tools, and ensuring product availability across channels. The ideal candidate will thrive in a collaborative environment, leveraging strong analytical skills to support commercial strategies and enhance omnichannel performance. Join a forward-thinking company dedicated to fostering a cleaner, healthier world while enjoying a range of benefits and opportunities for personal growth.

Benefits

Parental benefits

Employee Assistance Program

Life insurance

Global share plans

Short-term incentives

Qualifications

• Proficient in data analysis and visualization tools, especially Excel and Power BI.
• Strong analytical skills to derive actionable insights from complex data.

Responsibilities

• Own analytics processes to deliver insights that drive business decisions.
• Prepare reports highlighting key performance indicators across channels.

Skills

Data Analysis

Ecommerce

Digital Marketing Expertise

Project Management

Customer Relationship Management (CRM)

Adaptability and Innovation

Education

Bachelor’s degree in business, Analytics, Supply Chain, or a related field

Tools

Microsoft Excel

Power BI

Job description

Assistant Omnichannel & Insights Manager, eCommerce

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

About the role

This role is a critical bridge between data analytics, supply coordination, and omnichannel execution. You will be responsible for delivering business insights through data, aligning closely with the Supply team to ensure product availability, and supporting seamless campaign execution across online touchpoints. The ideal candidate is highly analytical, detail-oriented, and collaborative, with a strong understanding of eCommerce, retail operations, and commercial strategy.

Your responsibilities

1. Data Analytics & Insights
   • Own the end-to-end analytics process to deliver clear, actionable insights that drive business decisions.
   • Build and maintain dashboards to track performance across sales, campaigns, shopper behavior, and category trends.
   • Consolidate data from multiple sources (distributor, internal, eComm platforms) to generate meaningful reports.
   • Support commercial and marketing teams with data-driven recommendations for planning, execution, and optimization.
2. Reporting & Forecasting
   • Prepare weekly, monthly, and ad hoc reports that highlight key performance indicators across channels and portfolios.
   • Translate complex data into visual formats for senior stakeholders, supporting strategic reviews and planning sessions.
   • Work closely with Finance and Commercial teams to support forecasting, scenario planning, and post-campaign evaluations.
3. Supply & Demand Coordination
   • Act as the key liaison between the commercial/eCommerce/distributor team and the Supply Planning team.
   • Ensure inventory alignment for campaigns, new product launches, and seasonal demand peaks across online and offline channels.
   • Proactively monitor channel stock levels, flagging risks of OOS (out-of-stock) or overstock situations.
   • Share demand signals based on sell-out trends, marketing plans, and data analysis to improve forecast accuracy.
4. Tools & Data Infrastructure
   • Manage and enhance reporting tools (e.g., Power BI, internal dashboards), ensuring accurate, up-to-date, and accessible data.
   • Work with internal Data/IT teams to troubleshoot issues, automate reports, and improve data flows across systems.
5. Omnichannel Strategy & Execution
   • Track and report on omnichannel performance, identifying areas for improvement in shopper journey and conversion.
   • Stay current on omnichannel trends and competitor activities to provide insights and recommendations.

The experience we're looking for

1. Proficient in Microsoft Excel (including pivot tables, formulas, data cleaning, and analysis); knowledge of Power BI or other data visualization tools is a strong advantage.
2. Strong analytical and critical thinking skills with the ability to turn data into clear, actionable insights.
3. Detail-oriented with strong organizational skills; able to manage multiple priorities and deadlines.
4. Excellent communication and collaboration skills—able to work cross-functionally with Supply, Marketing, Sales, and external partners.
5. A team player with a positive attitude, high integrity, and a growth mindset.
6. Comfortable working with ambiguity and proactive in problem-solving.
7. Experience in FMCG, retail, or eCommerce is a plus.
8. Bachelor’s degree in business, Analytics, Supply Chain, or a related field preferred.

The skills for success

Data Analysis, Ecommerce, Adaptability and Innovation, Ecommerce data, Digital Marketing Expertise, E-commerce Platforms, Project Management, Analysing sales, Customer Relationship Management (CRM).

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.