Officer - Insurance

UNITALENT EMPLOYMENT AGENCY; Kuching; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated customer service professional to provide fast and reliable support to stakeholders. In this role, you will educate and advise stakeholders on policies, ensuring accessibility and timely responses to inquiries. You will maintain accurate records, engage with university staff and insurance providers, and ensure compliance with regulations. If you are meticulous, have strong interpersonal skills, and are proficient in both English and Bahasa Malaysia, this is the perfect opportunity to make a meaningful impact in a supportive environment.

Qualifications

• Bachelor's degree in a relevant discipline or equivalent experience.
• Experience in customer service with a pleasant personality.

Responsibilities

• Assist in administering student insurance renewal and monitoring.
• Provide accurate information and prepare reports for management.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Attention to Detail

Education

Bachelor’s Degree

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Job Summary

Provide fast, efficient, reliable customer service and accurate information to stakeholders.

Educate and advise stakeholders on policies and procedures, ensuring accessibility and timely responses to enquiries.

Ensure the Unit’s service standards are observed and responsibilities are carried out professionally and effectively.

Location

Kuching, Sarawak

Type

Full Time

Key Responsibilities

1. Operations and General Administration

• Assist the Assistant Manager, Admissions and Visa, in administering student insurance renewal, monitoring, claims, and cancellations.
• Maintain accurate records of student insurance policies and coverage.
• Ensure timely completion of assigned tasks and compliance with MOHE and legal regulations.

Stakeholder Engagement

• Work closely with university staff, insurance providers, EMGS, and external agencies.
• Build rapport and address concerns within the insurance jurisdiction.

Customer Service and Reporting

• Provide accurate information and prepare reports for management.

Job Requirements

• Bachelor’s degree in a relevant discipline or equivalent experience.
• Experience in customer service, with a pleasant personality and good interpersonal skills.
• Proficiency in English and Bahasa Malaysia, with excellent communication skills.
• Computer literacy, especially MS Word, Excel, and PowerPoint.
• Meticulous with attention to detail.

How to Apply

Prepare your resume, academic certificates, and transcripts before applying through the provided application link.