Officer, Human Resources (Employee Relation)

Responsibilities:

• Manage and enhance employee relations programs and policies that promote a positive workplace culture
• Act as a point of contact for employee inquiries regarding policies, procedures, and employee rights
• Handle employee grievances and disputes effectively and impartially, ensuring fair treatment for all parties involved
• Develop and deliver training programs that educate employees and management on employee relations best practices
• Conduct investigations into employee complaints and incidents, documenting findings and making recommendations for resolution
• Facilitate communication between management and employees to foster a collaborative work environment
• Support performance management processes and assist in the development of action plans for employee performance-related issues
• Monitor and analyze employee feedback and engagement metrics to identify areas for improvement in employee relations
• Stay updated on labor laws and regulations, ensuring company compliance and advising management of any changes
  
  
  

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Minimum 3-5 years of experience in employee relations or a related HR function
• Strong understanding of labor laws and regulations governing employee relations
• Excellent interpersonal and communication skills, with the ability to build trust and rapport
• Ability to handle sensitive and confidential information with discretion
• Strong problem-solving skills and the ability to mediate conflicts effectively
• Proficient in Microsoft Office Suite and HRIS systems
• Fluency in English and Bahasa Malaysia; proficiency in additional languages is an advantage
• Demonstrated commitment to fostering a positive and inclusive workplace culture