Officer, Group Administration & Medical Policy Administration

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading financial services client is seeking an Officer for Group Administration & Medical Policy Administration in Kuala Lumpur. This role entails maintaining policy information, processing requests efficiently, and collaborating with various stakeholders to ensure compliance with internal policies and industry standards. The ideal candidate will have 1-2 years of experience in insurance administration, strong analytical skills, and proficiency in Microsoft Office, making this a critical position within the client's operations.

Qualifications

• 1-2 years of experience in medical or life insurance administration.
• Proficient in Microsoft Office applications.
• Detail-oriented with strong analytical skills.

Responsibilities

• Process policy administration requests and maintain accurate policy information.
• Collaborate with stakeholders and ensure compliance with regulations.
• Manage inquiries related to policy administration and support issue resolution.

Skills

Attention to detail

Analytical skills

Communication skills

Interpersonal skills

Tools

Microsoft Office

Job description

Officer, Group Administration & Medical Policy Administration

We are looking for a detail-oriented and proactive Officer, Group Administration & Medical Policy Administration to join our financial services client. This position supports the operations of life insurance policy administration—ensuring accurate updates, stakeholder communication, and high compliance standards.

Key Responsibilities:

1. Process various policy administration requests efficiently, including:

• Policy Update: Maintain accurate policy information
• Coverage Limits: Adjust group plan limits as required
• Payment Terms: Update contribution terms and handle premium adjustments

Verify the authenticity of policy information through cross-checking with supporting documents.

Liaise with ES, HR, brokers, and internal stakeholders to collect and clarify request details.

Ensure accurate data input, document management, and internal workflow compliance.

Collaborate across teams to ensure smooth administration operations.

Ensure all requests adhere to internal policies and industry regulations.

Manage inquiries and support issue resolution related to policy matters.

Undertake ad hoc tasks assigned by management.

Requirements:

• 1–2 years of experience in individual medical, group medical, or group life insurance administration.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Excellent attention to detail with a high degree of accuracy.
• Strong analytical, communication, and interpersonal skills.
• Ability to work independently and collaboratively.

Unlock job insights

Salary match | Number of applicants | Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Administration Role?
• Which of the following Microsoft Office products are you experienced with?

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