OFFICER/EXECUTIVE, CUSTOMER SERVICE

1 Utama Shopping Centre; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

1 Utama Shopping Centre, ranked among the world's largest malls, seeks a Customer Service Executive. This role involves managing customer interactions, coordinating mall operations, and ensuring a positive shopping experience. Candidates should possess excellent communication skills and be team-oriented, with opportunities for advancement.

Benefits

Medical & GHS

Car Park

Special discounts for PJPAC tickets

Staff CSR Outreach Programs

Qualifications

• Able to work on rotational shifts including weekends and public holidays.
• Proficient in speaking/writing in English and Bahasa Malaysia or Mandarin/Cantonese is an advantage.

Responsibilities

• Manage shoppers' complaints or feedback via phone calls, email, or walk-in.
• Monitor shoppers' traffic flow and coordinate marketing plans.
• Handle ONECARD loyalty program transactions.

Skills

Pleasant personality

Proficiency in English

Bahasa Malaysia or Mandarin/Cantonese

Customer service experience

Education

Fresh graduates are encouraged

Job description

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To manage shoppers/tenants & external shoppers' complaints or feedback via phone calls, email, or walk-in, and to update them with appropriate manners.

To monitor shoppers' traffic flow and in-house marketing plans organized by ONECARD, ONESHOP, and Marketing at respective Customer Service & Concierge Counters.

To review all feedback, complaints, or comments from shoppers and tenants for management on a daily basis via Helpdesk Management.

To handle, promote, and manage ONECARD Loyalty program transactions, including processing ONECARD and 1Pay applications, renewals, replacements, or loss of ONECARD cards.

To print gift cards purchased from ONECARD and non-ONECARD members, tenants, or corporate sectors for their respective events.

To manage Mall Operations services such as Recycle Centre, Lost & Found, Loaning services like wheelchairs, power scooters, kiddie rides, and infant strollers.

To assist and monitor ticket issues to maintain mall Building Management and report all defect issues via Help Desk.

To plan staff coordination for all counters and provide full support to the team during certain events and peak seasons.

To monitor counter cleanliness, staff attire, and other areas including Luxe lounge, sitting areas in front of counters, CS workstations, and follow up on related documentation daily.

To coordinate with the Customer Service Team, mall ambassadors, and perform ad-hoc tasks assigned by the management team.

To work closely with the Operation Manager to ensure mall operations run smoothly within the business unit.

To manage cash flow and monitor daily transaction reports of kiddies, ONECARD transactions, and operational activities at counters.

To comply with and maintain knowledge of applicable rules, regulations, and standards with best practices for the overall team.

Requirements

Able to work on a rotational shift, including weekends and public holidays, with 11 gazetted Public Holidays.

Pleasant personality.

Proficient in speaking/writing in English and Bahasa Malaysia or Mandarin/Cantonese will be an added advantage.

Fresh graduates are encouraged to apply.

Opportunities for promotion.

Remuneration shall be commensurate with qualification and experience. Please send your latest resume, recent passport-sized photograph, and expected salary to us:

BANDAR UTAMA CITY CENTRE SDN BHD

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have customer service experience?
• How would you rate your English language skills?
• How many years' experience do you have as a Customer Service Executive?

"Malaysia’s Largest Shopping Centre", proudly ranked amongst the Top 10 World’s Largest Malls – 1 Utama, offers a comprehensive shopping, entertainment, and dining experience. Located in MSC Malaysia Cybercentre, Bandar Utama, Malaysia, it features over 700 shops across 5.59 million sq. ft. and 7 retail levels.

Perks and benefits include Medical & GHS, Car Park, Special discounts for PJPAC tickets, and Staff CSR Outreach Programs.

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What can I earn as a Customer Service Executive?