Officer, Customer Service (KLGCC Mall)

Sime Darby Property; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent property management company in Kuala Lumpur is seeking an individual to support customers by providing helpful information and resolving complaints. Responsibilities include managing the information counter, handling lost and found services, and assisting with promotional activities. Ideal candidates should have a minimum of 1-2 years' experience in a Secretary or Administrative role and relevant educational qualifications.

Qualifications

• Minimum of 1-2 years of experience in a Secretary/Admin role.
• Relevant training or courses in administrative duties.

Responsibilities

• Staff the information counter and assist customers.
• Manage lost and found items in the mall.
• Respond to injuries and accidents that occur.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

SPM/STPM or Diploma

Job description

Job Purpose

To support customers by providing helpful information, answering questions and responding to complaints.

Responsibilities

• Staff the information counter, welcome customers, assist with enquiries and provide accurate information.
• Manage lost and found items services in the mall.
• Respond to injuries and accidents in the mall.
• Manage and monitor all common facilities, e.g. maintain the hygiene of the first aid room, wheelchair, baby stroller, etc.
• Support the Marketing Communications department in all promotional activities, campaigns, and events including event set-up and redemption.
• Handle customer complaints and feedback.

Education/Professional Qualification

• SPM/STPM OR Diploma Holder
• Relevant training or courses that Secretary and Administrative
• Possess at least 1- or 2-years' experience in Secretary and Office Administrator