Office & Client Account Manager (Based in Labuan)

GREAT EASTERN; Labuan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the insurance sector seeks a Client Account Manager in Labuan. Your role will involve managing client accounts, ensuring operational efficiency, and driving business growth through relationship building and strategic initiatives. Success in this position requires strong interpersonal and sales skills, along with a customer-oriented mindset and relevant experience in business development or marketing.

Qualifications

• Minimum 3-5 years of relevant experience in business development, marketing and/or operations.
• Experience in the financial institution industry is an advantage.
• Valid driving license and willingness to travel up to 50%.

Responsibilities

• Manage client accounts and drive business growth through new business opportunities.
• Ensure office operations are efficient and align with company strategy.
• Build relationships with clients and provide solutions.

Skills

Interpersonal Skills

Communication Skills

Networking Skills

Sales Skills

Customer-Centric Approach

Education

Bachelor’s degree in Finance, Business, Marketing, or Economics

Job description

About the Job

Responsible for managing client accounts and driving business growth through developing new business opportunities and sales initiatives. Ensure the overall office’s operational efficiency and provide value added services that is in line with the organisation’s vision and mission and accountable on the overall administrations and operations of the office.

• Proactively identify business opportunities including to partner with the business development teams of Great Eastern Group to meet and exceed overall sales and profitability targets.
• Build and maintain professional relationships and actively engage with clients to understand their needs and provide insurance solutions.
• Prepare key account management information and reports in a timely manner.
• Coordinate proactively with internal support teams and work cross functionally to optimise the customer experience.
• Contribute to sales and marketing initiatives, including events and promotional activities, product launches to drive business growth.
• Oversee the daily operations of the office and ensure office efficiency by planning and executing equipment procurement, office layouts and office systems.
• Develop and implement office procedures and standards to guide office operations, especially in accordance with the Labuan Financial Services Authority (LFSA) guidelines terms and conditions.
• Work with Principal Officer in supervising and training all staff in new procedures, guidelines and product knowledge.
• Assist in the running of workplace activities and developing employees to embrace the values and desired culture.
• Coordinate, facilitate and support the convening of all physical / virtual meetings, where applicable, especially involving directors’ attendance at Great Eastern Labuan Office.
• As part of the leadership team, work with key stakeholders to proactively shape the organisation’s culture and conduct environment that is aligned to the organisation’s Core Values.
• Champion culture and conduct behavioural expectations within the team.
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlight any potential concerns/ risks and proactively shares best risk management practices.

We are looking for people with

• Bachelor’s degree in Finance, Business, Marketing, Economics or a related field.
• Minimum 3-5 years of relevant experience in business development, marketing and/ or operations, experience within the financial institution industry would be an added advantage.
• Excellent interpersonal, presentation, communication and networking skills, with a demonstrable track record in sales/ marketing/ business development.
• Demonstrates a strong work ethic and a customer-centric approach.
• Must possess valid driving license, own transport and willing to travel up to 50% for business purposes.
• High level of integrity, take accountability of work and good attitude over teamwork.
• Take initiative to improve current state of things and adaptable to embrace new changes.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

The Great Eastern Labuan Company Limited, a subsidiary of Great Eastern Holdings Limited, delivers insurance solutions to meet the needs of its customers.

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Malaysia, Indonesia and Brunei.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.