[October Intake] Mandarin Customer Service - Travel Industry

IGT Solutions; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent solutions provider in Malaysia is seeking a customer service representative to assist customers from China and Taiwan. The ideal candidate must be fluent in Mandarin and English, capable of reading and writing both traditional and simplified Mandarin. This role involves working in a 24/7 shift system and provides comprehensive leave and health benefits.

Benefits

14 days annual leave

14 days medical leave

60 days hospitalization leave

Health and life insurance

Optical and dental claims

Qualifications

• Ability to read and write traditional and simplified Mandarin and English.
• Willingness to work in a 24/7 shift system.
• No prior work experience required.

Responsibilities

• Provide consultation to customers from China and Taiwan.
• Maintain communication with relevant departments.
• Achieve KPI elements and SLA in a team.

Skills

Fluent in Mandarin

Fluent in English

Education

SPM, UEC, O-level or above

Job description

Responsibilities

• Responsible for China & Taiwan customer online consultation and answering questions, providing effective answers to customer consultation needs
• Maintain good communication and cooperation with relevant departments
• To exceed customers' expectations in terms of customer service & accurate information
• Work in a team to achieve the required KPI elements and SLA

Requirements

• Must be able to converse fluently using Mandarin & English.
• Must be able to read and write traditional & simplified Mandarin wordings, and English
• 24/7 shift system (5 days a week, 9 hours a day)
• Education: SPM, UEC, O-level or above
• Welcome to apply without work experience
• 14 days AL; 14 days ML, 60 days Hospitalization leave
• Health and life insurance
• Optical + Dental claims

Company: IGT Solutions Pvt Ltd (Malaysia)

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.