Nurse Case Manager Lead Analyst (Japanese Speaker)

The Cigna Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

The Cigna Group seeks a Native Japanese Speaking Registered Nurse based in Kuala Lumpur. This role involves managing clinical cases, ensuring quality care for international customers, and requires fluency in Japanese and English. Candidates must possess a valid Nurse License and strong interpersonal skills to advocate for patients effectively.

Qualifications

• Nurse Licensure required.
• Fluent in English and Native Japanese with literacy in Katakana, Kanji, and Hiragana.
• Demonstrated strong organizational and leadership skills.

Responsibilities

• Manage and coordinate a caseload of case management cases for customers outside the US.
• Establish customer-centric treatment plans and ensure compliance with internal policies.
• Build solid working relationships with internal staff, customers, and healthcare providers.

Skills

Organizational skills

Leadership skills

Interpersonal skills

Communication skills

Problem-solving skills

Analytical skills

Education

Nurse Licensure

Job description

Cigna Healthcare is hiring Native Japanese Speaking Registered Nurse (based in Kuala Lumpur, Malaysia)

This position through the case management process will promote the improvement of clinical outcomes to members and assist those members experiencing illness and injury.

The Clinical Case Manager will assess, plan, implement, coordinate, monitor and evaluate options and services to meet an individual’s health needs within case load assignments of a defined population based on business perspectives.

The Clinical Case Manager will promote quality cost-effective outcomes managing care needs through the continuum of care utilizing effective verbal and written communication skills through education and health advocacy to members serviced.

Ability to work independently and effectively communicate to internal and external customers using different channels (videoconferencing and international phone calls).

Position Scope:

• Manages/coordinates an active caseload of case management cases by providing Information, Navigation and Coordination to Customers outside the United States.

Major responsibilities and desired results:

• Uses clinical knowledge to assess and establish customer centric treatment plans, goals and identifies gaps in care or risks for readmission or complications.
• Interfaces with the member, family members/caregivers, and the healthcare team/provider, as well as internal matrix partners.
• Maintains accurate record (system) of case management interventions including cost/benefit analysis, savings, and data collection.
• Evaluates medical information against criteria, benefit plan, coverage policies and determines medical necessity.
• Build solid working relationships with internal staff, matrix partners, key functional areas, customers, and providers
• Participates in unit and corporate training initiatives and demonstrates evidence of continuing education to maintain clinical expertise and certification as appropriate.
• Adheres to professional practice within scope of licensure and certification quality assurance standards and all case management policy and procedures

Minimum requirements:

• Nurse Licensure.
• Language skills: Fluent reading, writing and speaking in English. Required to be a Native Japanese speaker and can read, write and speak fluently in Katakana, Kanji and Hiragana; any additional language is a plus.
• Demonstrated strong organizational and leadership skills.
• Strong interpersonal and communication skills.
• Demonstrates problem-solving and analytical skills.
• Ability to act as an “advocate” for the customer while complying with internal Policies and procedures and contractual/legal compliance requirements.
• Demonstrates sensitivity to culturally diverse situations, clients and customers.
• Willing to relocate to Malaysia.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.