NPL Recovery & Collections Associate

GREATFAME DYNASTY CREDIT SDN. BHD.; Masai; On-site; MYR 36,000 - 60,000; Full time

Job summary

GREATFAME DYNASTY CREDIT SDN. BHD. MASAI is seeking a diligent collections professional to manage a portfolio of NPL accounts and drive recovery targets.

You will contact delinquent customers by calls, emails, letters, and site visits to negotiate repayment or settlement plans. The role requires assessing customers' finances, proposing restructuring solutions, monitoring overdue accounts, keeping accurate records, and preparing regular delinquency trend reports while ensuring compliance with

Qualifications

• Diploma or Degree in Finance, Business Administration, Accounting, or related field.
• Minimum 1–3 years of experience in collections, debt recovery, or credit control (NPL is an added advantage).
• Strong negotiation, communication, and interpersonal skills.
• Ability to handle difficult conversations and manage challenging customers professionally.
• Result-oriented with strong follow-up and problem-solving skills.
• Good analytical skills to assess customers’ repayment capabilities.

Responsibilities

• Manage a portfolio of non-performing loan (NPL) accounts to achieve recovery targets and KPIs.
• Contact delinquent customers via calls, emails, letters, and site visits to negotiate repayment or settlement plans.
• Assess customers’ financial situations and propose suitable repayment or restructuring solutions.
• Monitor overdue accounts and ensure timely and effective collection actions.
• Maintain accurate records of collection activities and update account status in the system.
• Prepare regular reports on collection performance and delinquency trends.
• Ensure all collection activities comply with company policies and regulatory requirements.
• Liaise with internal teams and external parties for escalations, legal actions, or recovery processes.
• Handle customer inquiries and disputes professionally while maintaining a firm approach.
• Perform any other duties as assigned by management.

Skills

Negotiation

Communication

Interpersonal skills

Analytical skills

Travel willingness

Teamwork

Education

Diploma or Degree in Finance, Business Administration, Accounting, or related field

Tools

Microsoft Office

Job description

GREATFAME DYNASTY CREDIT SDN. BHD. MASAI is seeking a diligent collections professional to manage a portfolio of NPL accounts and drive recovery targets.

You will contact delinquent customers by calls, emails, letters, and site visits to negotiate repayment or settlement plans. The role requires assessing customers' finances, proposing restructuring solutions, monitoring overdue accounts, keeping accurate records, and preparing regular delinquency trend reports while ensuring compliance with