Non-Voice Customer Support (Trust and Safety) - Japanese Speaker

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Agensi Pekerjaan JobScoper Sdn. Bhd.

Kuala Lumpur

MYR 30,000 - 60,000

Be among the first applicants.

6 days ago

Job description

Job Responsibility

Handle and resolve escalations or appeals from developers related to enforcement actions on their applications.
Translate complex technical or policy issues into clear, concise summaries for communication via email, internal tickets, or messaging platforms.
Conduct thorough research with strong attention to detail and advanced comprehension skills; comfortable managing multiple tasks and making informed decisions in complex scenarios.
Strong communicator with deep understanding of app platform policies and a high level of empathy for developers and end users.

Job Requirements

BA/BS degree (or 2 years of relevant work experience in lieu of a degree).
Experience in written communication or customer-facing roles, with strong analytical, troubleshooting, and problem-solving skills.
Strong analytical skills with 1â2 years of relevant work experience.
Familiarity with developer platforms.
Experience working with productivity tools and interpreting complex policy guidelines.
Skilled in crafting external communications involving complex customer or developer-related issues, using internal tools and workflows.
Proven ability to manage multiple competing priorities in a fast-paced, dynamic environment.
Team player with strong collaboration and communication abilities.
Excellent written and verbal communication skills.
Can speak in English and Japanese (N1).

Job Benefits