Non-Medical Claims (PA), Analyst

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading company in the insurance sector is seeking a Non-Medical Claims Analyst in Kuala Lumpur. The role involves administering claims, ensuring compliance, and enhancing customer experience. Ideal candidates will have a diploma or degree in a relevant field and 2-3 years of experience in claims assessment.

Qualifications

• Minimum 2–3 years of experience in claims assessment, preferably in Personal Accident or General Insurance.
• Strong knowledge of insurance policies and claims procedures.
• Fresh graduates are welcome to apply.

Responsibilities

• Administer and assess PA claims across all distribution channels.
• Lead process improvement initiatives to enhance customer experience.
• Handle enquiries and complaints from customers promptly.

Skills

Analytical skills

Communication skills

Customer service skills

Education

Diploma or Degree in Insurance, Business, or a related field

Tools

Microsoft Office

Claims management systems

Job description

Non-Medical Claims (PA), Analyst page is loaded

Non-Medical Claims (PA), Analyst

Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted Yesterday job requisition id JR-57557

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Overall administration and assessment of PA claims processing for all distribution channels and ensure various work processes meet the departmental benchmark within the authority granted

Roles and Responsibilities:

• Administer and assess PA claims across all distribution channels, ensuring processes meet departmental benchmarks and are within the granted authority.

• Ensure timely submission of daily operational and departmental reports.

• Lead process improvement initiatives and enhance customer experience through Customer Journey Mapping.

• Drive compliance efforts to prevent material breaches, based on audit findings, compliance monitoring, and feedback from regulatory bodies.

• Implement sound risk management practices, monitor risk limits, and ensure ongoing compliance with claims procedures through regular team audits and procedural updates.

• Handle enquiries and complaints from internal and external customers promptly, ensuring service expectations are met across all channels, including priority services.

• Perform additional duties as assigned by Supervisors or the Head of Department to support operational and business needs.

Minimum Job Requirements:

• Diploma or Degree in Insurance, Business, or a related field.
• Minimum 2–3 years of experience in claims assessment, preferably in Personal Accident or General Insurance.
• Strong knowledge of insurance policies, claims procedures, and regulatory requirements.
• Excellent analytical, communication, and customer service skills.
• Proficient in Microsoft Office and claims management systems.
• Fresh graduates are welcome to apply.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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At AIA, we don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.

If you believe in better, we’d love to hear from you.