NOC Engineer

Inswitch; Batu Pahat; On-site; MYR 40,000 - 80,000; Full time

Job summary

An innovative fintech company is seeking a NOC Engineer to join their dynamic Network Operations Center. This role involves monitoring high transaction platforms and IT infrastructure, ensuring optimal performance and availability. The NOC Engineer will be pivotal in incident management, providing first-level support, and driving continuous improvement initiatives. With a culture of trust and proactive innovation, this position offers an exciting opportunity to contribute to impactful financial infrastructure projects across Latin America. If you are passionate about technology and thrive in a collaborative environment, this role is perfect for you.

Qualifications

• 3+ years of NOC experience in high transaction environments.
• Experience with monitoring tools like Grafana and DataDog.
• Strong analytical and problem-solving skills.

Responsibilities

• Monitor network and IT infrastructure for performance and availability.
• Orchestrate incident resolution and manage client communications.
• Conduct Root Cause Analysis and propose improvements.

Skills

NOC Experience

Incident Management

Analytical Skills

Leadership Skills

Problem-Solving

Communication Skills

Teamwork

Education

Computer Science

Telecommunications

IT

Tools

Grafana

DataDog

Nagios

Looker

PagerDuty

JIRA

Job description

About This Position

We are looking for a NOC Engineer to be a key player in the operations of our leading fintech platform.

The NOC Engineer will join the Network Operations Center (NOC) team and report to the NOC Manager.

The candidate will be responsible for monitoring and controlling our high transactionality platforms, networks, and IT Infrastructure, orchestrating incident resolution, and providing first-level service desk support.

Responsibilities

1. Monitoring the network, transactional systems, and IT infrastructure to identify irregularities and maintain service performance and availability.
2. Executing daily operational activities to manage IT services and infrastructure.
3. Orchestrating incident resolution, managing communications with clients and internal teams.
4. Conducting Root Cause Analysis (RCA), ensuring thorough analysis within deadlines, and registering POAs for further resolution.
5. Providing first-level support for service requests and incidents.
6. Performing routine network and platform maintenance tasks.
7. Proposing improvements for monitoring, incident management, and service desk support.

Qualifications

1. Studies in Computer Science, Telecommunications, IT, or related fields.
2. 3+ years of NOC experience in high transaction environments and 1+ years in incident management.
3. Experience with at least 3 monitoring and visualization tools such as Grafana, DataDog, Nagios, Looker, Pandora, or PagerDuty.
4. Motivation to build financial infrastructure in Latin America and reduce landscape complexity.
5. Comfort with ambiguous goals and ability to drive clarity.
6. Leadership, communication, and teamwork skills.
7. Proactive, problem-solving, and self-taught attitude.
8. Analytical and research skills.
9. Autonomy in executing tasks and driving continuous improvement.
10. Passion for impactful work and high standards in production environments.
11. Enjoyment in completing diverse projects involving various technologies.
12. Ability to collaborate with stakeholders and cross-functional teams.

Nice to Have

1. Experience in the fintech industry.
2. Knowledge of JIRA service management tool.
3. Bilingual in English and Spanish.

Why Inswitch?

1. Over 50 deployments across more than 40 countries.
2. Clients include telcos, banks, lenders, retailers, gig economy platforms, marketplaces, and e-commerce.
3. A culture of trust, ownership, and continuous improvement.
4. Proactive industry innovation.
5. If excited about our mission, we look forward to hearing from you!