Night Shift Front Desk (Immediate Hiring)

DS HOTEL IPOH; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local hotel in Ipoh is seeking a responsible Front Desk Officer for night shifts. This role is crucial for smooth operations, requiring excellent customer service skills and the ability to manage check-ins, reservations, and guest inquiries effectively. Candidates must be Malaysian citizens, fluent in English and Malay, and willing to work independently during night hours.

Qualifications

• Malaysian citizen only.
• Able to start immediately.
• Willing to work night shifts and overtime.

Responsibilities

• Handle guest check-ins and check-outs professionally.
• Respond to guest inquiries and resolve issues promptly.
• Manage reservations and room assignments.

Skills

Fluent in English

Fluent in Malay

Basic knowledge of Microsoft Word

Basic knowledge of Microsoft Excel

Able to multitask

Ability to work independently

Job description

Overview

We are looking for a responsible and friendly Front Desk Officer (Night Shift) to join our hotel team. This role is crucial in ensuring smooth operations during the night and providing excellent customer service to our guests.

Responsibilities

• Handle guest check-ins and check-outs professionally and efficiently
• Respond to guest inquiries and resolve issues promptly
• Manage reservations and room assignments using hotel systems
• Monitor security and safety of premises during night hours
• Prepare daily reports and update records using Microsoft Word & Excel (basic level)
• Coordinate with housekeeping and maintenance teams for guest requests
• Perform multitasking duties including phone handling, email replies, and walk-in guest support
• Maintain a clean and organized front desk area
• Ensure smooth handover to morning shift staff

Requirements

• ✅ Malaysian citizen only
• ✅ Able to start immediately
• ✅ Fluent in English and Malay (spoken & written)
• ✅ Basic knowledge of Microsoft Word & Excel
• ✅ Able to multitask and work independently
• ✅ Willing to work night shifts and overtime