Night Auditor - (on board luxury river cruise ship)

Scenic - Luxury Cruises & Tours; Batu Pahat; On-site; MYR 24,000 - 36,000; Full time

Job summary

Join a forward-thinking company as a Night Auditor, where you'll play a crucial role in ensuring guest satisfaction and safety during night operations. This position involves managing guest requests, conducting safety checks, and performing daily audits, all while maintaining a high standard of service. Ideal candidates will thrive in a multicultural environment and possess strong problem-solving skills. If you're disciplined, reliable, and ready to contribute to an exceptional guest experience, this role offers a unique opportunity to be part of an exciting team in the luxury cruise sector.

Qualifications

• Minimum 1 year experience in Front Desk roles in 4* or 5* operations.
• Highly proficient in spoken and written English; French is a plus.

Responsibilities

• Handle guest complaints and special requests efficiently.
• Conduct hourly safety rounds and ensure security protocols.
• Perform daily audits and maintain cleanliness of the office.

Skills

Front Desk Experience

English Proficiency

Computer Skills (MS Office)

Problem-Solving Skills

Stress Tolerance

Multicultural Environment Familiarity

Job description

Night Auditor

Requirements:

• Min. 1 year experience at a Front Desk in 4* or 5* operations (hotel and/or cruise ships)
• Highly proficient in spoken and written English, French knowledge an advantage
• Strong computer skills (MS Office)
• Familiar with safety and security
• Stress tolerant
• Familiar with a multicultural working environment
• Self-organized, disciplined, and reliable
• Good problem-solving skills
  
  

Role and Responsibilities:

• Handle guest complaints, special requests and inform supervisor accordingly
• Hourly safety rounds between 10.00 p.m. and 6.00 a.m
• Operate activated alarm system
• Verify all people (guests and crew) night departures
• Ensure unauthorized persons are not entering the vessel
• Book guest checks, check, print accounts, and carry out daily audits
• Count cash at every shift change
• Upload guest slide show on to ITV
• Collect breakfast cards from guest rooms and deliver to galley and butlers
• Ensure proper maintenance of printers and copy machine
• Provide wake-up service to guests
• Print and place newspapers, sudokus, and crosswords in designated places
• Refill the boutique display if needed
• Clean and sanitize key cards and prepare stateroom key cards for the upcoming cruise
• Prepare and set up early bird breakfast on embarkation days
• Arrange signed system-accounts bills by date
• Maintain cleanliness of front and back of the office
• Participate in all safety drills
• Report any potential safety hazards
• Place updated safety role and in-port-manning lists in designated areas
• Turn on coffee machine and set up buffet as per instructions
• Update e-log registry if required
• Ensure up-to-date knowledge of the AGE control panel and codes
  
  

Side Tasks:

• Participate in scheduled trainings, briefings, and meetings
• Perform other duties as instructed by the supervisor, e.g. luggage service, loading, and garbage off-loading
• Assist with monthly inventories as per supervisor's instructions
• Assist other departments as per supervisor's instructions
  
  

Powered by JazzHR

3qAVw5lKzq