Night Auditor - (on board luxury river cruise ship)

Scenic - Luxury Cruises & Tours; Batu Pahat; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading luxury cruise company seeks a Night Auditor to manage guest relations and safety during night shifts. Responsibilities include handling guest requests, performing safety checks, and conducting daily audits. The ideal candidate will possess strong problem-solving skills and exceptional communication abilities, while maintaining a disciplined and organized work ethic.

Qualifications

• Min. 1 year experience at a Front Desk in 4* or 5* operations.
• Strong command of spoken and written English; French proficiency is a plus.

Responsibilities

• Handle guest complaints and special requests.
• Conduct hourly safety rounds and verify night departures.
• Ensure proper maintenance of office equipment and cleanliness.

Skills

Proficient in English

Problem-solving

Computer skills

Stress tolerance

Ability to work in a multicultural environment

Tools

MS Office

Job description

Night Auditor

Requirements:

• Min. 1 year experience at a Front Desk in 4* or 5* operations (hotel and/or cruise ships)
• Highly proficient in spoken and written English, French knowledge an advantage
• Strong computer skills (MS Office)
• Familiar with safety and security
• Stress tolerant
• Familiar with a multicultural working environment
• Self-organized, disciplined, and reliable
• Good problem-solving skills
  
  

Role and Responsibilities:

• Handle guest complaints, special requests and inform supervisor accordingly
• Hourly safety rounds between 10.00 p.m. and 6.00 a.m
• Operate activated alarm system
• Verify all people (guests and crew) night departures
• Ensure unauthorized persons are not entering the vessel
• Book guest checks, check, print accounts, and carry out daily audits
• Count cash at every shift change
• Upload guest slide show on to ITV
• Collect breakfast cards from guest rooms and deliver to galley and butlers
• Ensure proper maintenance of printers and copy machine
• Provide wake-up service to guests
• Print and place newspapers, sudokus, and crosswords in designated places
• Refill the boutique display if needed
• Clean and sanitize key cards and prepare stateroom key cards for the upcoming cruise
• Prepare and set up early bird breakfast on embarkation days
• Arrange signed system-accounts bills by date
• Maintain cleanliness of front and back of the office
• Participate in all safety drills
• Report any potential safety hazards
• Place updated safety role and in-port-manning lists in designated areas
• Turn on coffee machine and set up buffet as per instructions
• Update e-log registry if required
• Ensure up-to-date knowledge of the AGE control panel and codes
  
  

Side Tasks:

• Participate in scheduled trainings, briefings, and meetings
• Perform other duties as instructed by the supervisor, e.g. luggage service, loading, and garbage off-loading
• Assist with monthly inventories as per supervisor's instructions
• Assist other departments as per supervisor's instructions
  
  

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