Next-Generation Product Manager

Hong Leong Bank Berhad; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Hong Leong Bank Berhad is looking for a Product Manager to drive product strategy and oversee the product lifecycle. The ideal candidate will have 6-8 years of experience in launching digital financial products, along with strong analytical and communication skills.

This role requires collaboration across various teams to ensure alignment with business goals and market trends. Candidates should be proficient in agile methodologies and possess an ability to utilize product analytics tools.

Qualifications

• 6-8 years of relevant experience in digital financial product management.
• Experience in launching and scaling various digital financial products.
• Ability to analyze complex data and apply business insights.

Responsibilities

• Develop and refine product strategy and vision.
• Conduct market research to identify new product opportunities.
• Oversee the entire product lifecycle from ideation to launch.
• Analyze product performance metrics for improvement.

Skills

Data analysis

Communication skills

Market research

Agile methodologies

Product development

Tools

Amplitude

Mixpanel

Job description

Product Strategy & Vision

• Develop and refine the overall product strategy and vision for specific products or features, ensuring alignment with the value center's objectives and the bank's broader strategic goals and market trends.
• Prioritize product features and initiatives based on a profound understanding of user needs, market opportunities, the competitive landscape, and business goals.
• Eager to leverage product expertise across various offerings, not limited to assigned products.

Customer Needs & Market Research

• Conduct comprehensive market research and analyze industry trends to identify new product opportunities and potential disruptions.
• Gather and prioritize product requirements from diverse stakeholders, including customers, internal business units, and regulatory bodies.
• Proactively seek and integrate customer feedback through methods such as user interviews, surveys, and usability testing to ensure consistent delivery of end-user value.

Agile Product Development & Lifecycle Management

• Oversee the entire product lifecycle, from ideation and planning through development, rigorous testing, launch, and continuous iteration.
• Collaborate closely with cross-functional teams (engineering, design, compliance, marketing) to define product roadmaps and specifications, ensuring effective execution.
• Apply agile methodologies (Scrum, Kanban) and design thinking frameworks to rapidly prototype, test, and deliver high-impact solutions.

Data-Driven Decision Making & Performance Monitoring

• Analyze product performance metrics, including adoption rates, revenue contribution, usage frequency, and customer satisfaction scores, along with user feedback, to identify areas for improvement and optimization.
• Leverage predictive analytics and big data to inform feature prioritization and user retention strategies, transitioning from intuition-based to data-driven decisions.

Innovation & Experimentation

• Stay abreast of emerging technologies (blockchain, artificial intelligence, cloud computing) to identify opportunities for product innovation and market disruption.
• Foster a culture of experimentation, utilizing methods like A/B testing, user interviews, and usability testing to generate hypotheses and gain actionable insights.

Risk & Compliance

• Ensure that products comply with relevant financial regulations, data privacy laws, and security standards throughout both the development and operational phases.

Cross-Functional Collaboration

• Act as the primary liaison between business stakeholders, engineering, design, marketing, and compliance teams.
• Facilitate communication, resolve conflicts, and ensure alignment across all functions.
• Adaptable and willing to undertake diverse tasks as assigned.

Experience

• Minimum: 6-8 years of relevant experience.
• Successfully launched and scaled diverse digital financial products (e.g., lending, BNPL, Insurtech, mobile wallets, payments).

Special Skills

• Ability to analyze complex data, understand market dynamics, and apply business insights to design scalable, sustainable, and customer-centric products.
• Excellent communication, presentation, and persuasion skills necessary to articulate product vision and gain stakeholder buy-in across the organization.
• Drove product decisions through extensive market research, user feedback, and data analysis.
• Applied product design principles, Agile frameworks (Scrum, Kanban), and customer experience optimization.
• Collaborated effectively with engineering, design, marketing, and compliance teams.
• Leveraged emerging FinTech technologies (AI, ML, blockchain, cloud) in product development.
• Utilized product analytics tools like Amplitude or Mixpanel for behavioral insights.

Key Competencies

• Strategic Product Development: Aligning product plans with business goals and market opportunities.
• Agile Team Leadership: Guiding product teams through agile processes and promoting teamwork.
• Financial Product Management: Making financial decisions for product pricing, investment, and feature prioritization.
• Data-Driven Product Optimization: Using data to improve user experience and track product success.
• Organizational Adaptation: Helping teams adjust to new structures and processes.
• Customer-Centric Product Design: Using customer insights to create effective product features and user experiences.
• Holistic Business Judgment: Balancing customer value, technical possibilities, strategy, and market trends for optimal decisions.
• Technical Translation: Bridging the gap between business needs and technical development.
• Intuitive Design: Creating user-friendly and engaging product interfaces.
• Agile Product Execution: Managing product backlogs, sprints, and continuous improvements.
• Collaborative Effectiveness: Working well with others, resolving conflicts, and performing consistently in a changing environment.