Network Security Analyst

Logicalis; Cyberjaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

A leading company in Cyberjaya is seeking a Network Security Analyst to deliver first-level support for network-related requests. You will ensure compliance with service level agreements and act as the primary contact for escalated issues. This role involves diagnosing problems, providing solutions, and supporting customers in a dynamic environment. Join a supportive team that values growth and offers flexible working arrangements.

Benefits

Supportive team environment

Career growth opportunities

Flexible working arrangements

Qualifications

• Minimum 1 year experience in a NOC or Data Centre support environment.
• Industry certifications such as NSE, CCNA, or Aruba are preferred.

Responsibilities

• Ensure all policies and procedures are followed in a 24x7 environment.
• Provide first and second level technical support for customer fault escalations.
• Perform remote diagnostic troubleshooting for customer incidents.

Skills

Customer Service

Problem Solving

Technical Support

Education

Bachelor's degree in IT

Tools

MS Office

Job description

Job Title: Network Security Analyst

We are looking for a Network Security Analyst to join our team in Cyberjaya.

As a Network Security Analyst, you will be involved in following work instruction-based processes to deliver first-level support for network-related requests and issues. Your responsibilities include ensuring compliance with customer service level agreements and serving as the primary point of contact for escalated requests and issues.

Your core objective is to restore service for the customer as quickly as possible and, where further escalation is required, to provide a single point of contact and ownership.

Responsibilities

1. Ensure all policies, procedures, and work instructions are followed in the interests of customer satisfaction and contractual obligations in a 24x7 environment.
2. Provide consultancy to business clients regarding the availability and functionality of services.
3. Enforce and review MS processes to ensure documentation is current and to escalate issues to management for MS staff.
4. Acknowledge and qualify NMS alerts and open causes with appropriate priority levels.
5. Diagnose problems and provide solutions to achieve service restoration.
6. Provide first and second level technical support for customer fault escalations.
7. Escalate cases to internal teams, management, and third-party vendors as required.
8. Perform remote diagnostic troubleshooting and checks for customer incidents.

Requirements

• Minimum 1 year experience in a NOC or Data Centre support environment.
• Bachelor's degree in IT or an equivalent professional degree.
• Industry certifications such as NSE, CCNA, or Aruba are preferred.
• Strong knowledge of MS Office packages.
• General understanding of LAN/WAN/Voice/Security/Server technologies.
• Ability to work on 12-hour rotational shifts, including weekends.

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Benefits

As a valued member of Logicalis Asia Pacific MSC, you will enjoy several benefits, such as:

• Supportive team environment: Known for being "Unselfish with knowledge," "Flexible and Diverse," and collaborative.
• Career growth opportunities: Opportunities to move across roles like Helpdesk, Cloud Engineering, Project Management, and more, with support for learning new skills.
• Variety and purpose: Opportunities to make impactful changes and control your professional success.
• Flexible working arrangements: Hybrid models combining remote and in-person work.

Application Note

Don't worry if you don't meet all the requirements. Studies show that men tend to apply if they meet 60% of the criteria, while women, non-binary, and neurodivergent individuals aim for closer to 90%. We value character traits like confidence, capability, and curiosity, which we can help develop.

About Us

Logicalis is an architect of change, helping organizations succeed in a digital-first world through our lifecycle services including cloud, connectivity, collaboration, and security. With over 7,000 employees across 27 countries, we serve more than 10,000 clients globally, creating sustainable outcomes through technology.

We are committed to accessibility and support for people with disabilities or neurodiversity. If you need accommodations during the application process, please let us know.