NETWORK & SECURITY ANALYST

All jobs; Cyberjaya; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A global technology firm in Cyberjaya is seeking a Network Security Analyst. You will deliver first-level support for network-related requests and ensure compliance with service level agreements. The ideal candidate has at least one year of experience in a NOC or Data Centre environment and a Bachelor's degree in IT. This is a hybrid role with multiple benefits including career development opportunities.

Benefits

Supportive team environment

Career development opportunities

Flexible hybrid working arrangements

Qualifications

• Minimum 1 year experience in a NOC or Data Centre support environment.
• Bachelor's degree in IT or an equivalent professional degree.
• Industry certifications such as NSE, CCNA, or Aruba are preferred.

Responsibilities

• Ensure all policies and procedures for customer satisfaction are followed.
• Provide consultancy on availability and functionality of services.
• Diagnose problems and provide solutions for service restoration.

Skills

NOC or Data Centre support experience

Knowledge of LAN/WAN/Voice/Security/Server technologies

Strong knowledge of MS Office packages

Education

Bachelor's degree in IT

Industry certifications (NSE, CCNA, Aruba)

Job description

Description

We are looking for a Network Security Analyst to join our team in Cyberjaya.

As a Network Security Analyst, you will be involved in following work instruction-based processes to deliver first-level support for network-related requests and issues. It entails ensuring compliance with customer service level agreements and serving as the primary point of contact for escalated requests and issues.

Your core objective is to restore service for the customer as quickly as possible and, where further escalation is required, provide a single point of contact and ownership.

Responsibilities

1. Ensure all policies, procedures and work instructions are followed in the interests of customer satisfaction and contractual obligations in a 24x7 environment.
2. Provide consultancy to business clients regarding availability and functionality of services.
3. Enforce and review MS process to ensure documentation is current and to provide management escalation for MS staff.
4. Acknowledge and qualify NMS alerts and open causes with the appropriate priority level.
5. Diagnose problems and provide solutions to achieve service restoration.
6. Provide first and second level technical support for customer fault escalations.
7. Escalate cases to internal teams, management, and third-party vendors as required.
8. Perform remote diagnostic troubleshooting and checks for customer incidents.

Requirements

1. Minimum 1 year experience in a NOC or Data Centre support environment.
2. Bachelor's degree in IT or an equivalent professional degree.
3. Industry certifications such as NSE, CCNA, or Aruba are preferred.
4. Strong knowledge of MS Office packages.
5. General understanding of LAN/WAN/Voice/Security/Server technologies.
6. Able to work on 12-hour rotational shifts, including weekends.

Benefits

As a valued member of Logicalis Asia Pacific MSC, you will enjoy several benefits, such as:

• Supportive team environment that values knowledge sharing, flexibility, and diversity.
• Opportunities for career development in various fields, with support for learning new skills.
• Engagement in meaningful projects that allow for professional impact and growth.
• Flexible hybrid working arrangements for work-life balance.

Do I need to meet all the requirements to apply?

No. Studies show that men tend to apply if they meet 60% of the requirements, while women, non-binary, and neurodivergent individuals aim for closer to 90%. Don’t let the need for upskilling deter you; we value character traits such as confidence, capability, and curiosity.

About us:

We are Logicalis, Architects of Change. We help organizations succeed in a digital-first world through our expertise in cloud, connectivity, collaboration, and security services. With over 7,000 employees across 27 countries, we serve more than 10,000 clients worldwide, enabling sustainable outcomes through technology.

We support applicants with disabilities or neurodiversity, providing adjustments and accommodations during the application process. Please disclose any specific needs, and we will facilitate accordingly.