NETWORK & SECURITY ANALYST

Logicalis Group (DE); Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology services provider is seeking a Network Security Analyst in Cyberjaya. The successful candidate will provide first-level support for network-related requests, ensure compliance with service level agreements, and serve as the primary contact for escalated issues. A Bachelor's degree in IT and relevant experience are required. The role offers benefits such as a supportive environment and flexible working arrangements.

Benefits

Supportive team environment

Opportunities for growth and learning

Flexible working arrangements

Qualifications

• Minimum 1 year of experience in a NOC or Data Centre support environment.
• Industry certifications such as NSE, CCNA, or Aruba are preferred.
• Ability to work on 12-hour rotational shifts, including weekends.

Responsibilities

• Ensure all policies and procedures are followed to maintain customer satisfaction.
• Provide consultancy regarding service availability.
• Diagnose problems and provide solutions for service restoration.

Skills

Network troubleshooting

Customer service

Technical support

Communication

Education

Bachelor's degree in IT or related field

Tools

MS Office

LAN/WAN technologies

Security technologies

Job description

We are looking for a Network Security Analyst to join our team in Cyberjaya.

As a Network Security Analyst, you will follow work instructions to provide first-level support for network-related requests and issues. Your responsibilities include ensuring compliance with customer service level agreements and serving as the primary contact for escalated requests and issues.

Your main goal is to restore service promptly and, when escalation is necessary, to serve as the single point of contact and ownership.

Responsibilities

• Ensure all policies, procedures, and work instructions are followed to maintain customer satisfaction and meet contractual obligations in a 24x7 environment.
• Provide consultancy to business clients regarding service availability and functionality.
• Review and enforce MS processes, ensure documentation is current, and escalate issues to management as needed.
• Acknowledge and qualify NMS alerts and causes with appropriate priority levels.
• Diagnose problems and provide solutions for service restoration.
• Offer first and second level technical support for customer escalations.
• Escalate cases internally, to management, or third-party vendors as required.
• Perform remote diagnostic troubleshooting for customer incidents.

Requirements

• Minimum 1 year of experience in a NOC or Data Centre support environment.
• Bachelor's degree in IT or a related field.
• Industry certifications such as NSE, CCNA, or Aruba are preferred.
• Strong knowledge of MS Office packages.
• Basic understanding of LAN/WAN/Voice/Security/Server technologies.
• Ability to work on 12-hour rotational shifts, including weekends.

As a valued member of Logicalis Asia Pacific MSC, you will enjoy benefits such as a supportive team environment, opportunities for growth and learning, diverse experiences, and flexible working arrangements.

Application note: You do not need to meet all requirements to apply. We value confidence, capability, and curiosity, and are willing to teach the specifics of the job.

About us

Logicalis is a global technology services provider helping organizations succeed in a digital-first world through cloud, connectivity, collaboration, and security solutions. We have over 7,000 employees across 27 countries, serving more than 10,000 clients worldwide.

We are committed to inclusivity and will provide accommodations for applicants with disabilities or neurodiversity upon request.

Interested but not ready to apply? Join our Talent Network to stay connected and receive updates.