Network Operations Engineer

EPF Malaysia; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

A government agency in Malaysia seeks a skilled Network Operations Engineer to manage its network infrastructure. Candidates must have a Bachelor’s degree in IT, at least 5 years of experience in network operations, and proficiency in TCP/IP and related technologies. This permanent role involves ensuring network security, performance, and capacity while collaborating with cross-functional teams. Strong communication skills in English and Bahasa Melayu are essential.

Qualifications

• Minimum 5 years of relevant experience in IT Network Operations.
• Strong problem solving and analytical skills.
• Excellent written and verbal communication skills in English and Bahasa Melayu.

Responsibilities

• Manage and maintain network infrastructure.
• Provide L2/L3 support for network incidents.
• Plan and test network disaster recovery processes.

Skills

TCP/IP

BGP

OSPF

VPN

QoS

DNS

DHCP

SNMP

NetFlow

Education

Bachelor’s degree in computer science or IT

Tools

SolarWinds

Wireshark

Job description

JOB DESCRIPTION

We are seeking a skilled and experienced Network Operations Engineer to manage and maintain our network infrastructure. The ideal candidate will be responsible for implementing, maintaining, and optimizing robust network infrastructures—including routers, switches, firewalls, VPNs, load balancers, and cloud networks—to ensure high availability, performance, scalability, and security. This includes monitoring network health and capacity, troubleshooting Tier2/3 incidents under SLA, applying firmware updates, and executing change-control procedures. The role involves enforcing security policies (e.g., firewalls, VPNs), maintaining comprehensive documentation and network diagrams, collaborating with vendors and cross-functional teams on projects and outages, and planning for disaster recovery and business continuity. Strong in protocols (e.g., TCP/IP, BGP, OSPF), tools (SolarWinds, Wireshark). Public Cloud exposure/hands-on and certifications like CCNA/CCNP or any others are added advantages.

JOB RESPONSIBILITIES

1.Configuration, Deployment and Maintenance

• Perform routine maintenance—patching hardware/software, firmware updates, and system health checks.

2. Monitoring, Performance and Capacity

• Provide reports and analysis of network monitoring, performance and capacity on a monthly basis or as required.

3. Incident Response and Troubleshooting

• Provide L2/L3 support; diagnose and resolve network incidents within defined SLA
• Analyze root causes, provide remediation strategies, document fixes, and prevent recurrence

4. Security and Compliance

• Ensure compliance with regulatory and internal standards through periodic reviews and assessments.

5. Change and Capacity Management

• Execute change-control protocols—plan, schedule, document, and communicate network updates.
• Participate in change advisory boards as needed

6. Documentation and Knowledge Sharing

• Create and Maintain detailed documentation; but not limited to network diagrams/configuration logs, runbooks, and capacity records.
• Ability to hold knowledge sharing sessions for the team

7. Vendor and Cross-Functional Collaboration

• Participate in cross-functional teams to ensure timely and cost-effective deliverables.
• Works throughout the entire organization, leveraging other resources for knowledge, skillsets and assistance in the diagnostic process

8. Upgrades, Optimizations and Projects

• Provide network support; discussions and participation in technical workshops for internal and external projects/ initiatives.
• Participate in cross-functional teams to ensure timely and cost-effective deliverables.
• Works throughout the entire organization, leveraging other resources for knowledge, skillsets and assistance in diagnostic process
• Identify and propose improvements throughout business processes, systems, and platforms.

9. Disaster Recovery and Business Continuity

• Plan and test network DR processes, back/ up restore configurations and maintain fallback connectivity
• Create and maintain DR Runbook

JOB REQUIREMENTS

• Malaysian citizen.
• Obtain a pass in Bahasa Melayu, including an oral test in Sijil Pelajaran Malaysia (SPM) level or equivalent qualification recognised by the Government.
• Possess a bachelor’s degree in computer science/ information technology or equivalent which is recognized by the Government from any local or abroad higher learning institution with a minimum CGPA of 3.00.
• Minimum 5 years of relevant experience in IT Network Operations.
• In depth knowledge in TCP/IP, BGP, OSPF, EIGRP, VLANs, VPN, QoS, DNS, DHCP, SNMP, NetFlow; proficiency managing routers, switches, firewalls, load balancers, public cloud networking
• CCNA/ CCNP or any other Networking Certifications are an added advantage
• Strong problem solving and analytical skills and ability to work together in a team environment.
• Hands-on experience for Routing/ Switching, Firewalls, Load Balancers
• Hands-on experience in networking within Public Cloud is an added advantage
• Ability to conduct technical assessments and POCs.
• Advisory skills for new integrations and tools.
• Ability to see a task from assignment to completion with minimal supervision.
• Excellent written and verbal communication skills in English and Bahasa Melayu.
• Willingness to learn and share any information.
• Willingness to work extended hours, including after-hours support when required
• Willing to travel and work in Kwasa Damansara Office (HQ)

JOB PLACEMENT

Network Engineering & Operations, Infra Project & Network, Digital Infrastructure Department

JOB STATUS

Permanent

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for the interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of the advertisement.