Network Operations Centre - Dispatcher

Silverbug IT; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading technology service provider is seeking a Network Operations Centre Dispatcher to manage services and dispatch work for engineers. The ideal candidate will have experience with ticketing systems and Microsoft technologies, alongside strong customer service skills. Join a growing team and make a significant impact in the industry.

Qualifications

• Experience in workload management and dispatching.
• Track record of handling customer queries efficiently.

Responsibilities

• Manage NOC services and scheduling processes.
• Dispatch workload for engineers and monitor progress.
• Address issues and escalate matters as required.

Skills

Experience using ConnectWise or another ticketing system

Experience with Microsoft technologies

Excellent customer service and communication skills

Job description

Overview

We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey. Excited for our future, we’ve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide.

We’re now looking for a Network Operations Centre Dispatcher to join our team and help us deliver great results for our clients.

The Role

As a Network Operations Centre (NOC) Dispatcher, you will be responsible for managing NOC services and the scheduling process. You will dispatch workload for our engineers that is inbound via our portal or email. Where possible, you will address issues and escalate matters within your remit. You will monitor the progress of queries and issues for all team members to ensure operations are maintained efficiently and allocate work accordingly. If you have experience working on a ticketing system and workload management experience, this is your chance to get on board with an ambitious and successful business as we push on making a big impact in our industry sector.

About You

To be considered as a Network Operations Centre Dispatcher, you should have:

• Experience using ConnectWise or another ticketing system
• Experience with Microsoft technologies
• Excellent customer service and communication skills
• Other organisations may call this role Helpdesk Dispatcher, Customer Service Advisor, Customer Service Controller, Helpdesk Controller, Service Controller.

Air IT are equal opportunities, employers who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Network Operations Centre Dispatcher, please apply via the appropriate channel.