Network Operations Center Engineer

SNS Network (M) Sdn. Bhd.; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company in the IT sector is looking for a Network Operations Center Engineer to monitor network performance and resolve system issues. The candidate will be responsible for ensuring uptime and compliance with network security. This role requires strong analytical skills and the ability to work in a shift-based environment, and offers opportunities for growth in network management.

Qualifications

• Degree in Computer Science or IT, or equivalent experience.
• Familiarity with NOC procedures is preferred.
• Ability to work in 24/7 shift-based environment.

Responsibilities

• Monitor network performance, servers, and applications.
• Respond to alerts and incidents timely.
• Document incidents and network performance trends.

Skills

Analytical skills

Problem-solving skills

Network knowledge

Education

Diploma or Bachelor’s degree in Computer Science

Equivalent experience

Tools

CCNA Certification

CCNP Certification

Job description

Network Operations Center Engineer

Responsibilities:
• Monitor network performance, servers, and applications
• To provide SLA weekly, monthly or as required by customers and management
• Identify, diagnose, and resolve network and system issues to ensure uptime and reliability
• Respond to alerts, incidents, and outages in a timely manner
• Escalate complex issues to appropriate teams and follow up on resolutions
• Perform routine network maintenance, system updates, and configuration changes
• Document incidents, resolutions, and network performance trends
• Collaborate with IT teams to enhance system performance
• To assist in deployment and maintenance support for clients and internal teams as required
• Ensure compliance with network security policies and best practices
Requirements:
• Diploma/ Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Preferably with IT background and familiar with NOC procedures and escalations procedures.
• Knowledge of network and system is an added advantage
• Strong analytical and problem-solving skills.
• Able to work in a 24/7 shift-based environment.
• Certifications such as CCNA, CCNP, or equivalentareaplus.