Network Management 网络管理

Best Global Logistics Technology Malaysia; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics technology provider in Malaysia seeks a Network Management professional to oversee branch operations, ensure customer satisfaction, and drive sales growth. The ideal candidate will possess strong analytical skills, communicate effectively, and have a background in business management.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and make data-driven decisions.

Responsibilities

• Monitor performance across branches and ensure efficient operations.
• Implement strategies for customer satisfaction and loyalty.
• Develop and execute sales and marketing strategies.

Skills

Communication

Analytical skills

Problem-solving

Education

Bachelor's degree in business administration or related field

Tools

Microsoft Office Suite

Job description

As a Network Management professional, you will be responsible for managing and coordinating the operations of multiple branches or franchisees within a designated area. Your primary role will be to ensure that each location meets performance targets, adheres to company policies, and maintains high levels of customer satisfaction. This role involves working closely with franchisees to optimize business processes and achieve company objectives.

Operational Oversight:

• Monitor and evaluate the performance of each branch within the area.
• Ensure efficient and smooth operations at all locations.
• Implement and enforce company policies, procedures, and standards.
• Conduct regular site visits to assess operational performance and address any issues.

Customer Service:

• Ensure high levels of customer satisfaction across all locations.
• Promptly address and resolve customer complaints and issues.
• Implement strategies to enhance customer experience and loyalty.

Sales and Marketing:

• Develop and execute sales and marketing strategies to drive growth and increase market share.
• Collaborate with the marketing team to implement promotional campaigns and initiatives.
• Analyze market trends and competitor activities to identify opportunities and threats.

Reporting and Analysis:

• Prepare and present regular reports on the performance of each branch to senior management.
• Analyze operational data and performance metrics to identify trends and areas for improvement.
• Develop action plans based on data analysis and performance evaluations.

Job Requirements

• Excellent communication and interpersonal abilities.
• Strong analytical and problem-solving skills.
• Ability to work independently and make data-driven decisions.
• Proficiency in Microsoft Office Suite and experience with management software and tools.
• A bachelor’s degree in business administration, management, or a related field is typically required; advanced degrees or relevant certifications may be preferred.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? Which of the following languages are you fluent in? Do you possess or have access to your own transportation?

BEST Global Logistics Technology (Malaysia) is a trusted provider of e-commerce delivery solutions, powered by advanced technology and experienced management. As a subsidiary of BEST Inc., we offer comprehensive logistics services across Malaysia, including domestic and cross-border express delivery, road freight, and warehousing. BEST Express, our dedicated delivery service, provides cost-effective, customizable door-to-door solutions across 13 states and 3 Federal Territories—supporting businesses and enhancing the e-commerce experience.

BEST Global Logistics Technology (Malaysia) is a trusted provider of e-commerce delivery solutions, powered by advanced technology and experienced management. As a subsidiary of BEST Inc., we offer comprehensive logistics services across Malaysia, including domestic and cross-border express delivery, road freight, and warehousing. BEST Express, our dedicated delivery service, provides cost-effective, customizable door-to-door solutions across 13 states and 3 Federal Territories—supporting businesses and enhancing the e-commerce experience.

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