Network Executive (Logistics)

Phili-Orient Logistics; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics provider in Malaysia is seeking a candidate with at least a Diploma in Business Administration or related fields and 3 years of experience in the logistics industry. Responsibilities include managing agent inquiries, preparing quotations, and collaborating with agents to ensure service excellence. The role requires strong negotiation and customer service skills, with a focus on data analysis and attention to detail.

Qualifications

• Minimum of 3 years working experience in the logistics industry.
• Strong knowledge of INCOTERMS is an advantage.
• Ability in data analysis with attention to detail.

Responsibilities

• Manage agent enquiries and prepare quotations.
• Collaborate with agents on shipment requirements.
• Prepare reports for agent progress updates.

Skills

Negotiation skills

Customer service skills

Data analysis

Education

Diploma in Business Administration, Marketing, Logistics, or Supply Chain Management

Tools

Microsoft Office

Job description

Overview

Phili-Orient is one of the leading total logistics providers in Malaysia. With over 30 years of extensive industry experience and more than 190 capable workforces across the nation, we deliver best-in-class solutions to medium and large multinational corporations in our core operating segments: air freight, sea freight, road freight, customs brokerage, and warehousing with value-added services.

We are looking to reach a level where our total logistics solutions are seamless in order to provide an edge for businesses that prioritise speed, improves efficiency, and ultimately translates the business’s market share. The idea is to serve tailormade services to our customers, solving their complex logistics needs and relieving them of huge logistics costs and the hassles of dealing with multiple stakeholders. Our focus has grown into building and retaining long-term trusted partnerships with customers of all sizes and scales.

At Phili-Orient, we strive to deliver excellence in all that we do.

Responsibilities

• Manage assigned agent enquiries and network.
• Handle ad hoc sales inquiries and prepare quotations based on customer requirements.
• Identify potential agents and blacklisted agents through filtration.
• Collaborate closely with agents on shipment requirements and obtain feedback.
• Act as an intermediary in rate clarification/disputes and address space issues with carriers.
• Arrange discussions with agents through face-to-face/online meetings, etc.
• Produce competitive quotations to customers within the stipulated time frame.
• Develop business partnerships with network agents.
• Interact with and support business commercial activities.
• Prepare a report for a progress update for agents monthly.
• Attend, arrange and prepare minutes of meeting (MoM) for management.
• Prepare promotional rates and update progress accordingly.
• Perform other duties as assigned by supervisor.

Qualification and Experience

• At least a Diploma, preferably a major in Business Administration, Marketing, Logistics, and/or Supply Chain Management.
• Must have at least 3 years of working experience in the logistics industry.
• Strong knowledge of INCOTERMS will be an added advantage.
• Proficient in Microsoft Office applications.
• Ability in data analysis, careful calculation, and attention to detail.
• Willingness to learn, quick learner, and accountability.
• Good analytical, negotiation and customer service skills.

Working Days

5.5 Days per week. Monday - Friday on-site, 9:00 AM – 6:00 PM.