Network Engineer

CDNetworks; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading global technology company seeks a motivated NOC Engineer to ensure the performance of their CDN and cloud services. This role involves monitoring, troubleshooting, and providing IT support within a 24/7 operation, offering opportunities for professional growth and technical engagement in a hybrid work environment.

Benefits

Fixed mobile allowance

Shift allowance

On-call allowance

Call-out allowance

Overtime claims

On The Spot Award

Long Service Award

Leave encashment option

Birthday gift vouchers

Medical insurance

Wellness reimbursement

Qualifications

• 0-3 years of experience in a relevant IT role.
• Open to fresh graduates with internship experience.
• Proficiency in English; Mandarin is a plus.

Responsibilities

• Monitor and maintain performance of CDN services.
• Provide first-level IT support for internal teams.
• Document and track network issues.

Skills

Linux

CCNA

DNS

TCP/IP

Analytical skills

Problem-solving skills

Education

Bachelor’s degree in Computer Science/Information Technology

Job description

Overview:

We are hiring a motivated and experienced NOC Engineer in Malaysia to monitor and support our global 24/7 CDN, part of a large-scale SaaS cloud solution with over 300 locations. This role offers opportunities for learning, growth, and advancement within the organization.

Job Responsibilities:

1. Monitor and maintain the performance of CDN and cloud services to ensure compliance with Service Level Agreements (SLAs).
2. Investigate critical alerts and restore normal operations.
3. Document and track network issues, contributing to a knowledge-based system.
4. Provide first-level IT support to internal teams, addressing hardware, software, and connectivity issues.
5. Supervise and enforce the process of granting access to systems while ensuring security compliance.
6. Assess the potential impact of maintenance activities on nodes.
7. Monitor and address cases involving copyright violations, illegal content, and other abuse activities.
8. Participate in projects as required.
9. Provide support via email, web portals, and occasionally over the phone.
10. Collaborate with escalation teams to resolve service issues efficiently.
11. Adhere to company processes and undertake additional duties as needed.

Job Requirements:

• Malaysians only.
• Experience level: 0-3 years.
• Ability to work 12-hour rotating shifts including weekends and public holidays.
• Bachelor’s degree in Computer Science/Information Technology or equivalent.
• Domain experience desired: Linux, RHCSA, HTML, CCNA, DNS, TCP/IP.
• Open to fresh graduates; internship experience in NOC/IT support or enterprise technical support roles is a plus.
• Experience in customer-facing roles within Cloud, Broadcast/Digital Media, or Internet services—especially with technical troubleshooting—is advantageous.
• Proficiency in English (written and spoken); Mandarin is a plus.
• Strong analytical and problem-solving skills.

Additional Information:

• Hybrid work mode.
• Fixed mobile allowance.
• Shift allowance.
• On-call allowance.
• Call-out allowance.
• Overtime claims.
• On The Spot Award.
• Long Service Award.
• Leave encashment option.
• Birthday gift vouchers.
• Medical insurance.
• Wellness reimbursement.
• Office located within walking distance to public transport.

About Us:

As a global leader in Content Delivery Network and Edge Services with over 20 years of experience, CDNetworks provides fully integrated cloud and edge computing solutions with speed, low latency, security, and reliability.

Our customers, from Fortune 500 companies to SMBs, benefit from our diverse products including web performance, media delivery, enterprise applications, cloud security, and colocation services.

Founded in 2000, we have grown steadily with 14 global offices and 10 R&D centres worldwide, committed to delivering fast and secure digital experiences globally.

We value our team members' professional and personal growth and seek passionate individuals dedicated to learning and long-term development. Join us to help improve internet performance and security!