Negotiator, Secured Collection & Recovery (1-Year Contract)

CIMB Group Holdings Berhad; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

CIMB Group, un des leaders en services bancaires en Asie du Sud-Est, cherche un Négociateur en Recouvrement pour un contrat d'un an. Le candidat sélectionné sera chargé de gérer des comptes en souffrance, de travailler efficacement sur les propositions de règlement, et de veiller à la conformité réglementaire. Une connaissance du mandarin et de l'expérience en Asie du Sud-Est seraient des atouts supplémentaires.

Qualifications

• Bac +4 ou diplôme équivalent exigé.
• Expérience en recouvrement et négociation souhaitée.

Responsibilities

• Effectuer des activités de relance téléphonique sur les clients en retard.
• Gérer le portefeuille de manière appropriée pour atteindre les objectifs.
• Assurer la conformité aux politiques internes et réglementaires.

Skills

Computer literacy

Mandarin proficiency

Education

Bachelor Degree or Diploma in relevant discipline

Job description

Negotiator, Secured Collection & Recovery (1-Year Contract)

• Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives.
• Successfully work on accounts as per guideline requirements set in collection system and ensure the portfolio assigned are attempted within the stipulated time set by manager
• To manage portfolio appropriately towards target setting and to render full support towards team performance
• All customers enquiries are to be attended within 24 hours
• Prepare proposal for R&R, Compromised Settlement, payment proposal & etc.
• Ensure daily, weekly, monthly KPIs are met and timely litigation are instituted and must avoid Operational Losses
• Provide workable resolution to customers enquiries and to meet walk-in customers (with the Manager’s presence) to further discuss on repayment plan
• Assist Team Manager on any ad-hoc projects

People Management

• Liaise with Manager on customers’ issues.

Regulatory Compliance

• Ensure satisfactory rating on all audit reviews.
• Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.
• Highlight suspicious and new account behavior to Team Manager to mitigate fraud.

Qualifications

• Bachelor Degree or Diploma in the relevant discipline
• With relevant Collection and Recovery experience

Technical / Functional skills:

• Computer literacy – basic MS Words and Excel

*Mandarin proficiency and Singapore work experience will be an added advantage.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Negotiator? Which of the following languages are you fluent in? Which of the following Microsoft Office products are you experienced with? How many years' experience do you have as a collections officer? How much notice are you required to give your current employer?

Banking & Financial Services More than 10,000 employees

CIMB Group is one of ASEAN’s leading universal banking groups and is Malaysia’s second largest financial services provider, by assets. It offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. Headquartered in Kuala Lumpur, the Group is present in all 10 ASEAN nations (Malaysia, Indonesia, Singapore, Thailand, Cambodia, Brunei, Vietnam, Myanmar, Laos and Philippines). Beyond ASEAN, the Group has market presence in China, Hong Kong, India, Sri Lanka, Korea, the US and UK.

CIMB Group has the most extensive retail branch network in ASEAN approximately of 720 branches as at 30 September 2019. CIMB Group’s investment banking arm is also one of the largest Asia Pacific-based investment banks, offering amongst the most comprehensive research coverage around of 600 stocks in the region.

CIMB Group operates its business through three main brand entities, CIMB Bank, CIMB Investment Bank and CIMB Islamic. CIMB Group is also the 92.5% shareholder of Bank CIMB Niaga in Indonesia, and 94.8% shareholder of CIMB Thai in Thailand.

CIMB Group is listed on Bursa Malaysia via CIMB Group Holdings Berhad. It had a market capitalisation of approximately RM48.9 billion as at 30 September 2019. The Group has around 36,000 employees located in 16 countries

For more information, please visit www.cimb.com

CIMB Group is one of ASEAN’s leading universal banking groups and is Malaysia’s second largest financial services provider, by assets. It offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. Headquartered in Kuala Lumpur, the Group is present in all 10 ASEAN nations (Malaysia, Indonesia, Singapore, Thailand, Cambodia, Brunei, Vietnam, Myanmar, Laos and Philippines). Beyond ASEAN, the Group has market presence in China, Hong Kong, India, Sri Lanka, Korea, the US and UK.

CIMB Group has the most extensive retail branch network in ASEAN approximately of 720 branches as at 30 September 2019. CIMB Group’s investment banking arm is also one of the largest Asia Pacific-based investment banks, offering amongst the most comprehensive research coverage around of 600 stocks in the region.

CIMB Group operates its business through three main brand entities, CIMB Bank, CIMB Investment Bank and CIMB Islamic. CIMB Group is also the 92.5% shareholder of Bank CIMB Niaga in Indonesia, and 94.8% shareholder of CIMB Thai in Thailand.

CIMB Group is listed on Bursa Malaysia via CIMB Group Holdings Berhad. It had a market capitalisation of approximately RM48.9 billion as at 30 September 2019. The Group has around 36,000 employees located in 16 countries

For more information, please visit www.cimb.com

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