Negotiator, CCO - ACR Collection (Front End) MY

CIMB; Malaysia; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading bank in Malaysia is seeking a Negotiator for its ACR Collection team. The role involves dunning for delinquent customers, negotiating assistance, and executing all recovery functions as mandated by the management. Responsibilities include achieving set targets and ensuring compliance with guidelines. The ideal candidate will exhibit excellent negotiation skills, a strong understanding of recovery processes, and a commitment to maximizing productivity during work hours.

Qualifications

• Ability to negotiate and assist customers effectively.
• Strong understanding of compliance with bank guidelines.
• Experience in recovery functions and customer service.

Responsibilities

• Dunning for delinquent customers.
• Negotiate and assist customers.
• Carry out recovery functions set by management.
• Achieve targets set by the Bank.
• Ensure compliance with circulars and guidelines.
• Follow up on assigned accounts.
• Maximize productivity and reduce Not Ready Time.
• Review and propose recovery actions.

Job description

Negotiator, CCO - ACR Collection (Front End) MY

Malaysia

Job Description

• To work and perform dunning for all delinquent customers.
• To negotiate and provide assistance to the customer.
• To carry out all the recovery functions as per the assigned account as set by the management.
• To achieve, meet, and exceed targets set by the Bank.
• Ensure compliance with the circulars and guidelines outlined in delivering results.
• Ensure prompt and appropriate action and follow up on all assigned accounts.
• Update remarks in the collection system on the follow-up actions taken.
• Ensure that the ADS system is always used in accordance with the management’s ADS filtration plan.
• Ensure the disposition code in the dialer is synchronized with the follow-up action in the collection system.
• Ensure no manipulation occurs in dialer activities in order to achieve intensity.
• To maximize productivity during the productive hours, i.e. to reduce Not Ready Time
• To review, propose, and recommend appropriate recovery actions for approval, i.e. Skip tracing, field verification, legal action etc.
• Attend to customer inquiries and complaints (Walk in or call).
• Carry out action plans and strategies set by the management.
• To be ready for additional hours required by management.
• Undertake any other duties and responsibilities as assigned by Management from time to time.

Job Info

• Job Identification 30262
• Job Category Credit
• Posting Date 12/02/2025, 10:38 AM
• Apply Before 01/01/2026, 10:38 AM
• Job Schedule Full time
• Job Shift Day Shift