MYS CTSM KL - Custody Account Services - Onboarding Senior Analyst - (Hybrid) - C11

Citigroup Inc.; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

Citi is seeking a talented Officer for Custody Account Services to handle client onboarding in Kuala Lumpur. The ideal candidate will have substantial experience in securities operations, along with excellent communication and project management skills. This role offers the chance to significantly impact client relations and operational efficiency.

Benefits

Health and wellness programs

Telehealth options

Confidential counseling

Qualifications

• Minimum 5-8 years in a securities operations/client service role.
• Knowledge of financial & banking products and operations.
• Preferred languages - English, Mandarin, Cantonese.

Responsibilities

• Planning and executing client documentation projects.
• Leading the completion of account opening documentation.
• Monitoring and tracking client documentation requests.

Skills

Customer orientation

Negotiation

Communication

Time management

Education

Bachelor’s/University degree

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions

We’re currently looking for a high caliber professional to join our team as Officer - Custody Account Services - Onboarding Senior Analyst - (Hybrid) - C11,Internal Job Title: Client Onboard Intmd Analyst - C11 based in Kuala Lumpur. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

The role of Custody Account Services - Onboarding Analyst is to act as the central point of contact for any Investor Services client account opening activities in APAC. They are responsible to support and coordinate implementations of new and incremental Investor Services custody business, fund manager and mandate restructures.

The Custody Account Services - Onboarding Analyst is a developing professional role which deals with most problems independently and has some latitude to solve complex problems:

• Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.
• Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family.
• Applies analytical thinking and knowledge of data analysis tools and methodologies.
• Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact.
• Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner.
• Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information.
• Moderate but direct impact through close contact with the businesses' core activities.
• Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams

Key Responsibilities:

• Planning, executing and tracking completion of client Custody documentation projects
• Works closely with internal partners to ensure understanding, provide updates of status and ensure accuracy of documents
• Supports Client Management and Sales as subject matter experts for Custody product/services
• Responsibility for direct client contact
• Responsible for leading the timely completion of account opening documentation for custody to meet client expectations and timelines.
• Monitor and track status of multiple client-initiated documentation requests.
• Facilitate meetings with clients and/or internal partners to review documentation status.
• Schedule and coordinate activities of internal resources to ensure account openings progress on schedule and within prescribed standards.
• Follow documentation standards, controls and documentation approval process.
• Build partnership and strong working relationships with other functional areas in the process.

Qualifications

• Bachelor’s/University degree
• Knowledge of financial & banking products and operations, especially securities related services including Global/Direct Custody, China Connect would be beneficial
• Minimum of 5-8 years in a securities operations/client service role
• Preferred languages - English,Mandarin, and Cantonese
• Solid experience ofmarket and custody account opening activities
• Strong customer orientation and team player
• Ability to work independently and overtime if needed
• Good time management, negotiation and communication skills
• Able to identify issues/risks and escalate where appropriate

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required..

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career,apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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