MY0950: Customs Clearance Representative

FedEx Group; Sepang; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their team. This role involves providing exceptional support in clearance and brokerage operations while ensuring customer satisfaction. The ideal candidate will possess strong communication skills in both English and Bahasa Malay, along with proficiency in Microsoft applications. This position offers a chance to be part of a diverse and inclusive workforce that values growth and equal opportunity. If you're passionate about delivering excellent service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• One year of clerical experience and customer contact experience required.
• Ability to communicate in English and Bahasa Malay.

Responsibilities

• Provide customer service and support for clearance operations.
• Manage clerical tasks and ensure service assurance.

Skills

Customer Service

Multi-tasking

Communication Skills

Microsoft Excel

Microsoft Outlook

Education

Secondary education or equivalent

Tools

FedEx App

Job description

Customer Services; Service Assurance; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound

Education: Secondary education or equivalent

Experience: One (1) year of general clerical experience and One (1) year of customer contact experience

Ability to multi-task with Microsoft applications (Excel, Outlook) and internal FedEx App. Able to speak comfortably to customers in English and Bahasa Malay.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.