MY0950: Customs Clearance Representative

FedEx Group; Sepang; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to join their dynamic team. In this role, you will engage with customers, ensuring their inquiries and needs are met with efficiency and care. The ideal candidate will have a strong ability to multi-task, proficiently use Microsoft applications, and communicate effectively in both English and Bahasa Malay. This position offers a unique opportunity to be part of a company that values its employees and fosters a diverse, equitable, and inclusive work environment. If you are passionate about providing exceptional customer service and want to grow within a supportive organization, this is the perfect opportunity for you.

Qualifications

• One year of general clerical experience and customer contact experience required.
• Ability to multi-task with Microsoft applications and internal tools.

Responsibilities

• Provide customer service and support for clearance and brokerage operations.
• Manage inbound and outbound clearance administration tasks.

Skills

Multi-tasking

Microsoft Excel

Microsoft Outlook

Customer Communication

Bahasa Malay

Education

Secondary education or equivalent

Tools

FedEx App

Job description

Customer Services; Service Assurance; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound

Education: Secondary education or equivalent

Experience: One (1) year of general clerical experience and One (1) year of customer contact experience

Skills: Ability to multi-task with Microsoft applications (Excel, Outlook) and internal FedEx App. Able to speak comfortably to customers in English and Bahasa Malay.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.