MY-Operations Expert

Apple Inc.; Malaysia; On-site; MYR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their retail team. This role involves managing inventory tasks, supporting team members, and ensuring an exceptional customer experience. The ideal candidate will be detail-oriented, organized, and capable of working in a fast-paced environment. You will have the opportunity to contribute to a culture of inclusion and diversity while promoting understanding of inventory performance. If you are passionate about customer service and teamwork, this position is perfect for you.

Qualifications

• Experience in retail or sales.
• Ability to lift and carry products.

Responsibilities

• Complete inventory tasks and support team members.
• Monitor inventory for accuracy and consistency.
• Contribute to an inclusive environment.

Skills

Customer Service

Retail Experience

Problem-Solving

Communication Skills

Teamwork

Job description

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Description

Complete inventory receiving, counting, returning and shipping tasks in compliance with Retail Inventory processes, and mentor and support team members in doing so.Complete product fulfilment tasks and deliver items from Runner requests to customers and team members in support of creating an exceptional customer experience.Support Operations Specialists by sharing knowledge about the Retail Inventory processes.Promote understanding of inventory performance among all store team members and gather inventory data to aid with leadership decision-making.Monitor all inventory, including non-sellable product, in the inventory management system for accuracy and consistency, and to identify variance trends and understand their root causes.Perform other tasks as needed, including but not limited to supporting customer-facing activities.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be able to lift and carry product to various locations within and near the store.
• Have experience in retail or sales, or related work experience.

Preferred Qualifications

• Focus on the customer experience, with an emphasis on serving both the internal and external customer.
• Be a self-starter who is detail-oriented, organised and can work without close supervision.
• Prioritise workload and meet deadlines in a fast-paced environment.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Demonstrate effective problem-solving, analytical and communication skills.