MY - Officer - Land Transport, Customer Service

DB Schenker; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join DB Schenker as a Logistics Coordinator, where you'll manage day-to-day trucking operations and ensure efficient service delivery. Candidates should hold a relevant degree and possess 1-3 years of experience in logistics or customer service. The role emphasizes multitasking, adherence to safety regulations, and a customer-focused approach in a dynamic logistics environment.

Benefits

Continual training and development

Comprehensive benefits and rewards

Work-life balance policies

International career opportunities

Comprehensive insurance package

Qualifications

• 1-3 years of experience in customer service, logistics, or transport operations.
• Knowledge of transportation regulations and safety compliance.
• Ability to work under pressure in a fast-paced logistics environment.

Responsibilities

• Oversee trucking planning and coordination of activities.
• Ensure timely delivery and proactive follow-up on movements.
• Submit reports promptly and maintain operations standards.

Skills

Multitasking

Customer-oriented

Logistics knowledge

Education

Bachelor’s Degree or Diploma in Logistics, Supply Chain Management, Business Administration

Tools

MS Office (Excel, Word, Outlook)

Logistics management software

Job description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

This position is responsible in day to day trucking operations and activities effectively to ensure delivery of service.

• Trucking planning accordance to approved vendor list and coordinatio of trucking activities.
• Acceptance of truck order and execute with vendors.
• Ensure on time pick-up delivery on all bookings.
• Proactive follow-up on each movement and raise escalation to internal and external customer on any incident.
• To submit daily/weekly/monthly report on time to customer.
• Ensure update in CTSI system and check status.
• Maintain Operations Standard as per set KPI.
• Coordinate day to day operation activities meet inter-department and customer's trucking requirements.
• Bachelor’s Degree or Diploma in Logistics, Supply Chain Management, Business Administration, or a related field
• 1–3 years of experience in customer service, logistics, or transport operations
• Knowledge of transportation regulations and safety compliance
• Proficiency in MS Office (Excel, Word, Outlook) and logistics management software
• Strong multitasking skills and a customer-oriented approach to handling inquiries efficiently
• Ability to work under pressure in a fast-paced logistics environment
  
  

Benefits:

• We’re strong believers in continual training and development for our people. After all, your success is our success.
• DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
• Our vacation and leave policies reflect our belief in proper work-life balance.
• See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
• We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).
  
  

To be considered for this position you must have valid rights to work and live in Malaysia