MY-Manager

Apple Inc.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the retail sector is seeking a Team Lead for its Kuala Lumpur location. This role involves leading a diverse team, enhancing their skills, and ensuring top-tier customer service. Applicants should have solid retail experience, demonstrate strong leadership qualities, and commit to fostering an inclusive environment.

Qualifications

• Experience leading others in retail or sales.
• Proficient in written and spoken English.

Responsibilities

• Lead and develop a high-performing retail team.
• Drive business priorities and meet store performance goals.
• Ensure exceptional customer service and address concerns.

Skills

Leadership

Customer Service

Communication

Team Development

Job description

The Exchange TRX Kuala Lumpur, Kuala Lumpur, Malaysia Apple Retail

Description

Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.Assist with recruiting, training, developing, and retaining a diverse, high-performing team.Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.Perform other tasks as needed.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in written and spoken English (sign language supported).
• Have experience leading others in retail, sales, or a related field.

Preferred Qualifications

• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Develop others through mentorship, coaching, and effective feedback.
• Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
• Resolve conflict and settle differences in productive ways.