[MY] Country Manager

Gogoprint Malaysia; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading online printing company is seeking a Country Manager to manage daily operations in Malaysia and Singapore. The role entails overseeing supply chain, sales, and customer service teams, while driving customer satisfaction and profitability. The ideal candidate has at least 7 years of experience in operations/supply chain management and deep market knowledge. Join us to significantly shape our growth trajectory!

Qualifications

• At least 7 years of experience in operations / supply chain.
• Deep knowledge of the Singapore and Malaysia markets.
• Strong business acumen and results-oriented mindset.

Responsibilities

• Drive customer satisfaction and operational excellence.
• Manage the sales teams to drive retention and grow revenue.
• Identify opportunities for improvement in an entrepreneurial manner.

Skills

Operations / supply chain management

Sales management

Customer satisfaction

Strategic planning

Project management

Negotiation skills

Education

Bachelor’s degree in business / supply chain management

Master’s degree in business / supply chain management

Job description

Overview

Gogoprint is South East Asia’s #1 online printing company. We are active in Thailand, Singapore and Malaysia, and are looking for dynamic and driven individuals to help grow the business!

Our vision is to make printing easy and frictionless for all businesses in Asia Pacific, by moving the massive US$ 81bn printing industry online. Now operating in 3 countries (Thailand, Malaysia & Singapore). International team of 75+ people.

Position Summary

The Country Manager (CM) manages the day-to-day operations for Gogoprint’s Malaysian and Singaporean markets, and leads strategic projects that drive the top- and bottom-line. The CM oversees the supply chain, sales, customer service and design teams, operates with autonomy, and has the potential to significantly shape the company’s growth trajectory.

Your Responsibilities / Goals

• Drive customer satisfaction, operational excellence, profitability.
• Expand Gogoprint’s production capabilities (in-house and outsourced) with a focus on profitability and turnaround times.
• Lower operating costs, launch better and more affordable products / services, offer faster delivery lead times and excellent customer support, etc.
• Maintain and improve the quality of products, services, customer support and other retention strategies.
• Manage the sales teams, drive retention and grow revenue. Ensure sales targets are met.
• Develop, plan and execute a strategy and relevant action plan for the local market(s), in line with Gogoprint’s broader vision and strategy.
• Identify opportunities and potential for improvement in an entrepreneurial manner.
• Build, lead and motivate an energetic and results-oriented team – in particular the local operational teams (supply chain, sales, CS, design).
• Deliver measurable results and ensure regular reporting of your actions and results.
• Develop and manage relationships with key stakeholders and business partners (internal and external) – in particular key suppliers.
• Support and collaborate with other teams within the Gogoprint Group (e.g. development, marketing, etc.) and drive group initiatives.

Your Qualifications

• At least 7 years of experience in operations / supply chain, with skills to take on a general management role. Additional experience in sales is a plus
• A seasoned manager, with deep knowledge of the SG and MY market(s)
• Obsessed with customer satisfaction
• Able to define a relevant strategy and action plan for the SG and MY markets
• Results-oriented with strong business acumen
• Proven track record of pursuing revenue and profitability growth
• Analytical and structured, with good project management skills
• Strong negotiation and problem solving skills
• Independent, disciplined and proactive team player
• Min. Bachelor’s, ideally Master’s degree in business / supply chain management
• International experience / exposure is a plus