MY-Business Pro

Apple Inc.; Malaysia; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic individual to engage with business customers, showcasing innovative technology solutions that enhance their operations. In this role, you will serve as the expert on business solutions, providing exceptional customer service and mentoring your team. You'll strategize and manage accounts, ensuring a seamless experience for clients, while also contributing to an inclusive and diverse environment. If you thrive in a fast-paced setting and are passionate about technology, this opportunity is perfect for you.

Qualifications

• Experience in retail or sales, focusing on business solutions.
• Strong performance in technology or business solutions sales.

Responsibilities

• Engage with business customers to showcase technology solutions.
• Collaborate across teams to enhance customer experience.

Skills

Customer Service

Sales Experience

Business Solutions Knowledge

Communication Skills

Organisational Skills

Negotiation Skills

Tools

Customer Relationship Management (CRM)

Job description

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Description

Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.Serve as the go-to expert on business solutions, and mentor the store team on business customer needs and solutions.Collaborate across the Apple Store in business sessions, briefings, workshops and events by identifying and recommending unique offerings to fit customers’ business needs.Partner with leadership and cross-functional partners to transition accounts in line with account engagement strategy to help create a seamless customer experience.Strategise, plan and forecast business performance through account management, pipeline building and opportunity management, using Customer Relationship Management (CRM) and other tools.Maintain process mastery of all Retail Business programmes and offerings to guarantee compliance with policies and procedures.Perform other tasks as needed, including but not limited to supporting customer-facing activities.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have extensive business solutions experience with Apple products and services.

Preferred Qualifications

• Show a track record of strong performance and results in technology or business solutions sales.
• Communicate effectively and tailor your communication style to different audiences.
• Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.
• Build rapport and work effectively with both internal and external customers, including business owners and executives.
• Demonstrate excellent organisational and process management skills, the ability to set priorities, and responsiveness to customer requests.
• Demonstrate excellent learning, negotiation, interpersonal and customer service skills.
• Draw from advanced Apple expertise on mobility adoption and business transformation with general knowledge of key SMB industries, technology trends and challenges.
• Learn, navigate and use new tools and systems.