Music Academy Administrator

Vista Musical Instruments; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Vista Musical Instruments seeks an Administrative Support role at Swee Lee Music Academy in Kuala Lumpur. The position involves enrolling students, managing schedules, and supporting the academy's operations while fostering a community around music education. Ideal candidates will be passionate about music, experienced in admin roles, and proficient in English and Malay.

Benefits

Competitive Remuneration

Medical & Dental Coverage

Leave Benefits

Long Service Awards

Attractive Staff Discount

Qualifications

• Experience in administrative support coordination.
• Proficient in Microsoft Office.
• Ability to communicate effectively in English and Malay.

Responsibilities

• Setting and implementing school procedures.
• Managing music class schedules and bookings.
• Customer relationship management and enquiries assistance.

Skills

Administrative coordination

Customer relationship management

Communication

Microsoft Office

Proficient in English and Malay

Job description

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Harmony, Heritage Guitars, Teisco, Swee Lee, Dawsons, and Manny’s. Vista Musical Instruments is headquartered in Singapore, with operations in the USA, UK, and APAC, and is a part of Caldecott Music Group.

Established in 1946 and headquartered in Singapore, Swee Lee is South East Asia's leading omni-channel musical instrument and lifestyle retailer and distributor. Committed to community and creativity, the brand's mission is to be the region's trusted house of music and expression. Swee Lee is known for curating immersive experiences at their cafes and Local store concepts, and matching customers with the products and services they need throughout their musical journey. With a legacy rooted in thoughtfulness, resourcefulness, and enthusiasm, Swee Lee embodies a passion for music that resonates across the region. Swee Lee is a part of Vista Musical Instruments and has locations in 5+ countries across South East Asia.

Job Overview:

To act as the first point of contact within the Music Academy, provide professional and reliable service, dealing with enquiries from students, parents and staff, and support the administration of Swee Lee Music Academy.

Responsibilities:

• Setting and implementation of school procedures.
• General administration and paperwork (e.g. registration, school policy, instructor schedule, student attendance, ensure follow-up of school fees collection, etc.).
• Customer relationship management: Assisting customers, students and parents with enquiries.
• Managing music class schedules and bookings, and ensuring that all class and student information is accurate and up-to-date (Google Calendar, Google Drive, Academy phone, Globe3, Shopify).
• Working closely with the Music Academy Manager, instructors and store management in the planning and execution of marketing strategies, academy-related events, and social media content.
• Other clerical tasks as required, and as deemed appropriate by the Music Academy Manager & Store Branch Supervisor, to support the administration of the Music Academy.
• Writing timely reports on student and teachers’ behavior, demographics, market research, etc.
• Carrying out the duties & responsibilities as may from time to time be assigned (Additional duties - hoc and/or permanent, as assigned by the management), and act in the best interests of the company.

Requirements:

• Experience in administrative coordination and support. Past experience in academic support would be a plus, but is not mandatory.
• Experience in the supervision and training of support staff, with the ability to assist management in the development of the academy’s procedures and guidelines.
• Proficient in both spoken and written English and Malay. Other languages would be an advantage.
• Proficient in working with all the programs in Microsoft Office.
• Able to provide advice and support to the management on all aspects of their job responsibilities.
• Possess a passion for music and a commitment to professional learning and growth.

Benefits:

• Competitive Remuneration.
• Medical & Dental Coverage.
• Leave Benefits.
• Long Service Awards.
• Attractive Staff Discount at our academy, purchase of musical instruments and lifestyle products.