MS Engineer(L1)(Japanese and English - Bilingual)

NTT Limited; Cyberjaya; Hybrid; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Hybrid working

Job summary

NTT DATA is seeking an MS Engineer (L1) in Malaysia to provide first-level IT support to end users, covering hardware, software, and network issues. You will monitor devices, assist in installation and configuration, and ensure smooth operation of end-user computing within a 24/7 support cycle with 12-hour shifts.

The candidate must be fluent in Japanese and English and hold IT/Computing qualifications. Fresh graduates are welcome; strong communication, problem-solving, and teamwork are

Qualifications

• Diploma, degree, or IT/Computing qualification or equivalent.
• Fresh graduates are welcome to apply.
• Fluent reading/writing/speaking English; JLPT N2 level Japanese.
• Willing to work 12-hour shifts including day/night.
• Excellent communication and interpersonal skills; team player.

Responsibilities

• Provide first-level support for hardware, software, and network-related issues to end users on various IT systems and applications.
• Assist in the installation, configuration, and maintenance of end-user computing devices and software.
• Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals.
• Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly.
• Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers.
• Receive and execute Service/Change Requests as per NTT and/or customer defined rules and procedures.
• Document and track all support requests and incidents in the NTT ticketing system.
• Maintain up-to-date knowledge of NTT products, services, and IT infrastructure.
• Recommend procedure modifications or improvements to streamline support processes.

Skills

Bilingual Japanese & English

Communication skills

Teamwork

Analytical thinking

Problem solving

Independent work

Education

IT/Computing qualification

Fresh graduates welcome

Tools

Ticketing system

End-user devices management

Network monitoring basics

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA MS Engineer (L1) (Japanese and English - Bilingual) is a critical role responsible for providing comprehensive first-level technical support to our end-users. This position involves monitoring network and server performance, troubleshooting hardware and software issues, and ensuring the efficient operation of end-user computing devices. This role requires a 12-hour rotational day & shifts to maintain 24/7 coverage.

Key roles and responsibilities:

• Provide first-level support for hardware, software, and network-related issues to end users on various IT systems and applications.
• Assist in the installation, configuration, and maintenance of end-user computing devices and software.
• Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals.
• Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly.
• Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers.
• Receive and execute Service/Change Requests as per NTT and/or customer defined rules and procedures.
• Document and track all support requests and incidents in the NTT ticketing system.
• Maintain up-to-date knowledge of NTT products, services, and IT infrastructure.
• Recommend procedure modifications or improvements to streamline support processes.

Requirements:

• Diploma, degree, or relevant qualification preferably IT/Computing OR Equivalent work experience related to IT helpdesk/ customer service/ customer support.
• Open to consider fresh graduates and candidates without IT background.
• Languages requirement: bilingual Japanese & English (reading, writing & speaking). Non-native: Advanced to fluent level in Japanese language (minimum JLPT N2). Japanese native candidates: business English.
• Flexible to work in shift patterns as required by the company, which may include 12-hour shifts, and could encompass day, night, or customized working hours.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.

Advantageous certifications/ experience:

• BJT (Business Japanese Proficiency Test).
• Experience in helpdesk or Service Desk environment or customer service especially in Japanese.
• Proficiency in end user computing and a good understanding of computer systems, mobile devices, and other tech products.
• Familiarity with network and server monitoring tools and techniques.
• Relevant certifications (e.g., ITIL, CompTIA A+, Network+).

Workplace type:

• Hybrid Working.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!